@Sander#97115 omvat geen IBAN meer

Wat bedoel je hier precies mee? Krijg je geen bankrekening meer met de Travel card? Hoe zet je anders geld op de travel card?

Het verdwijnen van de Free optie is me even ontschoten. Nieuwe gebruikers kunnen geen Free meer afsluiten met 1 IBAN? Ik herinner me ook dat je een als Premium member een Joint-rekening kon openen met een Free user en dat dit mogelijk was. Maar die opties zijn dan ook verdwenen? Ik moet eerlijk bekennen dat ik het steeds moeilijker vindt om uit te leggen wat iemand met bunq kan door de alsmaar wisselende type rekeningen en prijsplannen. Als ik de voorwaarden en prijslijsten allemaal doorlees zijn er talloze prijsplannen en dat maakt het een stuk moeilijker leesbaar welk prijsplan je hebt. Zeker de Free variant sprak mensen aan, omdat ze dan bekend konden worden met bunq. Ook voor kinderen was Free een interessante optie. Maar hopelijk zit ik mis en is Free er op een of andere manier toch nog!?

@Sander#97119 ➡️ Veel van deze vragen zijn al beantwoord in het Travel Card topic trouwens. 😁

Denk dat bunq beter even een announcement had kunnen maken met "bunq FREE stopt!" of iets dergelijks. Is niet echt logisch om op het hele forum te zoeken waarom opeens een optie weg is 😛 Best schokkend voor mij, ik wilde nog wel eens downgraden naar FREE op het moment dat ik tijdelijk geen bankpassen meer nodig heb....

@Jos-Golden-Unicorn#97125 Does anyone know what the new conditions are when setting up an account with 30days of Premium for free?

After the 30 days now it seems like the only options are:
1. Keep paying for Premium
2. Pay €9.99 for Travel Card and switch to a totally different bunq experience (i.e. no accounts etc)
3. Completely close your account

Again, I’m sure there are business reasons, but it seems like a lot of additional admin overhead and hassle for bunq even.

Up to now the only way to close your account was to contact support and go through that manual process. Is this now an automatic option at the end of the 30 days? For that matter, is this even an option for anyone already on a paid plan?

In re-reading the membership options for me it seems like I can “switch to Travel Plan for €0.00 a month”. I assume if you do that you don’t necessarily have to order the physical card, and can just use the virtual version? Thereby avoiding the €9.99 charge?

@smyles#97129 Hi 👋🏼, the virtual card 💳 will only appear after ordering the physical card 💳. So, no.. you always have to order a card 💳.

@smyles#97128 I think you can only close your account by support. I don't even think it's possible to go from premium to travel. I think when you have premium at the moment you don't have any options, but I could be wrong though.

I do like that other companies that used bunq now also have something like "what did they do?" 😂

@smyles#97129 Before anyone pounces on me for potentially sounding negative - I really appreciate how quickly bunq reacts to community requests and is consistently delivering new features! 👍

It’s just that, based on the discussions that we see on Together after each new release, the clarity in communication is the missing killer feature 😉

@JohnDo#97130 😬 that’s even worse then 😕

@Sander#97137 How does that work than?
You do have to close all your ibans or not?

@Sander#97137 I’m afraid we have a different version of smooth communication then.

I would have expected that everyone should have been told that the Free Plan was going to disappear before it happened. As you have seen from the responses, there are a few who were in the middle of their trial Premium period and were planning to switch to Free.

Also, I don’t think you can assume that the majority of users actively participate in the forum. I expect many are going to get a “surprise” at the end of their trial period.

Clear up-front communication and giving people a choice is always better than cleaning up after the event with explanations of why people are now stuck.

@Jos-Golden-Unicorn#97138 I assume that you lose everything (IBANs, direct debits, payroll endpoints...)

Has that not been clear from the clear communication of the change? 😉

@smyles#97140 I am one of these people in the middle of the trial period, and as I explained on the other thread (https://together.bunq.com/d/13578-additional-questions-about-bunq-travel-card/126), bunq free would have been very useful for me, but the free travel card is useless.

If there had been a notice, I would have tried to switch to Free before the end of the Premium trial. I would love to stay a customer but obviously bunq does not want me to.

@Karl-Grey-Shark#97143 Exactly 😕

@Sander#97137 Zo heel duidelijk is de communicatie van bunq echt niet. Jij schreef zelf gisteren nog dat mensen met een bestaand Premium abonnement wel terug naar Free konden gaan (zie hier @Sander#96862). Dat heb je ondertussen wel verbeterd, maar ik vind dat soort zaken echt niet vallen onder het kopje "duidelijke communicatie".
En waarom kan bunq dat soort grote wijzigingen niet gewoon zelf duidelijk plaatsen maar moeten mensen er zelf achter komen dat die optie verdwenen is? Tot vorige week stonden er gewoon teksten op de site van bunq dat je 30 dagen gratis kon proberen en altijd terug kon naar Free. Blijkbaar heeft bunq er geen moeite mee om zich niet aan hun woord te houden en komen er straks mensen achter dat ze helemaal niet naar Free kunnen gaan.

@smyles#97140 I would have expected that everyone should have been told that the Free Plan was going to disappear before it happened. As you have seen from the responses, there are a few who were in the middle of their trial Premium period and were planning to switch to Free.

I disagree with you here. Why would you announce to Premium members that Free disappears? Because they might potentially downgrade in the future? At the moment you want to change plans you always get a listing of the possible options. Those who were already on Free can keep using it. Together is the communication channel of bunq, all of their other channels point here as well. 🙂
Yes, they could have announced that Free disappeared. But to be honest, when you run a business, would you advertise "Look we have some changes that allow you to do (...)" or would you say "Look, we canceled one of our existing plans!"?
You seem to be focussing a lot on this particular thing now. So let me extend a bit on why I do think communication went well this time;

• Moderators were brieved upfront: we went through the documentation thoroughly and came up with a gazzilion extra questions that were addressed in the middle of the night by bunq, such that information was as complete as possible during launch.
• We made sure to split the FAQ and Questions sections such that we can update the FAQ topic with most important questions that we missed, this way the FAQ topic would not have many many comments but still would contain the most important info.
• The extensiveness of the info in the initial topics was way better than with previous launches.
• The amount of topics about unclarities is significantly lower than with previous launches, you can't see that, because previously we would be hiding topics like crazy. But we easily hid nearly 100 topics if I estimate, while yesterday I could still count them on one hand.

You can obviously still disagree with me, I won't continue repeating my opinion obviously, but I hope you do see that we mods/bunq changed (mostly based on community feedback btw!) in regards to the communication process for this new feature.

@Karl-Grey-Shark#97143 I would love to stay a customer but obviously bunq does not want me to.

bunq definitely wants you, but bunq's services come at a price, and it seems you do not think it's worth it. That's obviously a personal choice. bunq offers a few services for free, but not everything can be free. Apparently the former contents of Free weren't sustainable/working to convert customers so it seems like a logical decision to change it. It is not like bunq was earning anything on Free, it was literally a free option they chose to provide (bunq still needs to pay that part of the staff/infra/... at the end of the month tho).

@JeroenE#97158 Sander Zo heel duidelijk is de communicatie van bunq echt niet. Jij schreef zelf gisteren nog dat mensen met een bestaand Premium abonnement wel terug naar Free konden gaan (zie hier Sander). Dat heb je ondertussen wel verbeterd, maar ik vind dat soort zaken echt niet vallen onder het kopje "duidelijke communicatie".

You are completely right. There were still some small things that we missed, which we fixed within hours. I'm very sorry for that, we humans missed something as well. 🙈🙂 But, most things were communicated. When you start searching you will always find things that can be improved/went wrong.

@JeroenE#97158 En waarom kan bunq dat soort grote wijzigingen niet gewoon zelf duidelijk plaatsen

That's what they do on Together here right? 😅 The announcement topics were pretty much trending yesterday/today. 🙂 Also, you can still revert to a Free plan, though it does not contain a bank account anymore but a (very much requested) card instead. The information was correct, and now has been updated to reflect the new situation. 😁 (and in case you find something where they forgot to update, definitely let us/bunq/report@bunq.com know)

Okay, long post, have a nice evening. ✌️

@Sander#97168 Wellicht kijk ik er over heen maar ik heb helemaal geen topic van bunq gezien waar het afschaffen van Free wordt medegedeeld. Heb je een linkje?

En ik vind dat je dat soort zaken wel moet aankondigen. Vooral omdat bunq altijd heeft beweerd dat je gewoon tussen abonnementsvormen kan wisselen. Dan is het natuurlijk vreemd dat je dan ineens de gratis variant verwijderd en mensen niet eens de kans geeft om die te kiezen.