Haven't received an email, either, but the new card now shows up in the app. I did not have to do anything besides keeping the app updated. You might want to check there, too.

Ich habe keine Mail erhalten und auch keine neuen Einträge in der aktuellen App. Bisher kam nur die Ankündigungsmail dass die Karte ausgetauscht wird.

Ich habe eine E-Mail bekommen, dass meine neue Travel-Karte bald geliefert wird. In der App steht 07.08 als Lieferungstag.

@Wiktor-Lime-Jaguar#111146 Same date here... although I expect it to arrive sooner.

Didn’t had any problems though on my holiday in Greece with my current card.

@Roeshimi#111152 That's nice, but than I wonder why some people haven't even received the second mail or the new card in the app. Wouldn't it be easier to do everyone at once?

I also have received a push message that a new card will be send.

I am curious to know what values to expect when checking the current card on binlist.net? Because for the current card it states that it is a MasterCard credit card from the Netherlands which would be correct (so I wasn’t expecting a replacement).

Although I am pleased that bunq goes the extra mile to make sure the card acceptance is what it set out to be.

@Roeshimi#111155 Yeah, but I have received the first mail saying it will be replaced, but no information after that.

@Roel-Turquoise-Panda#111154 You can actually check it, the new card number is available with for the replacement card. Binlist says it's a Dutch Card. When trying to do a top-up in bunq using the replacement card, it is no longer a Russian card, but is seen as a Chase card (so USA).

@Roel-Turquoise-Panda#111154 I don't expect you will see any difference on binlist.net specifically. The original cards showed up as Russian there initially, but that was soon changed to show your actual country of ordering the card, e.g. Netherlands. The old cards start with "522319" and the new ones seem to start with "511580".

Got the push notification and a few minutes later the mail.

New number indeed starts with 5112 8002, which shows up on BinList as a Dutch Mastercard credit card, yet no bank details are known.

Strange... when I put my old Travel Card number through BinList is does show up as a Dutch card too when I enter more than the first six digits, like 5223 1902 0064 9.

When I limit the digits to just the 5223 19-part, it shows up as a Russian Platinum card, which is less fancy for the Russian part, but more fancy for the platinum part...

This Bin-witchcraft starts to intrigue the mind....

@vampjon#111161 Same here:

When entering the first 6 digits from the old card binlist returns Russian as origin country. 8 digits from the old card and Netherlands is showing.

For the new card the first 6 digits don’t show country at all and 8 digits shows Netherlands as origin country.

@Roel-Turquoise-Panda#111180 Yes, I suppose to determine the country up to 8 digits can be required. All bunq cards seem to have the 7/8th digits unique per country e.g. "02" for NL, "03" = DE, "04" = AT, "05" = ES, "06" = IT, "07" = FR, "08" = IE, "09" = BE.

@vampjon#111182 Yes and maybe there lies the problem with the old cards (even after the binlists got updated) as 6 digits returns Russian vs 8 digits where the correct country of origin is shown.

Hi everyone 👋

Just want to clear up any confusion about why some people have a new card in their app already, and others don't.

We're replacing the cards in batches, so that we don't overwhelm our card supplier all at once. So if you don't see a replacement yet, hang tight and it should be in your app sometime in the coming days. 🌈

Cheers
Tom

@Tom#111185 I also do not have it in the app yet, but if I have it I can use it on websites already. So I prefer to have it already visible, even when it takes some time to get the physical card.

@Tom#111185 Vorig week nog gesproken met iemand van support omdat een vriend van mij een mail had gehad dat zijn kaart vervangen zou worden (ik heb GEEN mail gehad.). Medewerker zei toen "dan zal uw kaart niet vervangen hoeven worden.".

Vandaag in ene een push melding vanuit de app dat er een nieuwe kaart onderweg is.

Weer support erbij, screenshot gestuurd, "Oh! Dan krijgt u toch een nieuwe kaart!"

Ik vind het allemaal heel lief en aardig en leuk en regenboog enzo, maar waarom moet de communicatie hierover zo enorm 🐰 gaan? Ik heb nog altijd geen mail gehad dus ik moest het hier lezen, en ik kijk niet elke dag op het forum. Als ik een week geleden iets vraag aan een collega verwacht ik dat die kundig genoeg is en kan zien dat mijn kaart ook vervangen moet worden, maar dat soort basale informatie is er niet eens bij support 😔