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  • Replacement of Travel Cards

Just received this push. Looks like it’s actually shipped now

    @Roeshimi#111152 That's nice, but than I wonder why some people haven't even received the second mail or the new card in the app. Wouldn't it be easier to do everyone at once?

      I also have received a push message that a new card will be send.

      I am curious to know what values to expect when checking the current card on binlist.net? Because for the current card it states that it is a MasterCard credit card from the Netherlands which would be correct (so I wasn’t expecting a replacement).

      Although I am pleased that bunq goes the extra mile to make sure the card acceptance is what it set out to be.

        @Jos-Golden-Unicorn#111153 Maybe those people are not affected by the problem? bunq said they would replace the first batch of cards.

          @Roeshimi#111155 Yeah, but I have received the first mail saying it will be replaced, but no information after that.

            @Roel-Turquoise-Panda#111154 You can actually check it, the new card number is available with for the replacement card. Binlist says it's a Dutch Card. When trying to do a top-up in bunq using the replacement card, it is no longer a Russian card, but is seen as a Chase card (so USA).

              @Hemmik#111157 That’s smart! Will check the differences between the current and new number!

                @Roel-Turquoise-Panda#111154 I don't expect you will see any difference on binlist.net specifically. The original cards showed up as Russian there initially, but that was soon changed to show your actual country of ordering the card, e.g. Netherlands. The old cards start with "522319" and the new ones seem to start with "511580".

                  Got the push notification and a few minutes later the mail.

                  New number indeed starts with 5112 8002, which shows up on BinList as a Dutch Mastercard credit card, yet no bank details are known.

                    Strange... when I put my old Travel Card number through BinList is does show up as a Dutch card too when I enter more than the first six digits, like 5223 1902 0064 9.

                    When I limit the digits to just the 5223 19-part, it shows up as a Russian Platinum card, which is less fancy for the Russian part, but more fancy for the platinum part...

                    This Bin-witchcraft starts to intrigue the mind....

                      @vampjon#111161 Same here:

                      When entering the first 6 digits from the old card binlist returns Russian as origin country. 8 digits from the old card and Netherlands is showing.

                      For the new card the first 6 digits don’t show country at all and 8 digits shows Netherlands as origin country.

                        @Roel-Turquoise-Panda#111180 Yes, I suppose to determine the country up to 8 digits can be required. All bunq cards seem to have the 7/8th digits unique per country e.g. "02" for NL, "03" = DE, "04" = AT, "05" = ES, "06" = IT, "07" = FR, "08" = IE, "09" = BE.

                          @vampjon#111182 Yes and maybe there lies the problem with the old cards (even after the binlists got updated) as 6 digits returns Russian vs 8 digits where the correct country of origin is shown.

                            Hi everyone 👋

                            Just want to clear up any confusion about why some people have a new card in their app already, and others don't.

                            We're replacing the cards in batches, so that we don't overwhelm our card supplier all at once. So if you don't see a replacement yet, hang tight and it should be in your app sometime in the coming days. 🌈

                            Cheers
                            Tom

                              @Tom#111185 I also do not have it in the app yet, but if I have it I can use it on websites already. So I prefer to have it already visible, even when it takes some time to get the physical card.

                                @Tom#111185 Vorig week nog gesproken met iemand van support omdat een vriend van mij een mail had gehad dat zijn kaart vervangen zou worden (ik heb GEEN mail gehad.). Medewerker zei toen "dan zal uw kaart niet vervangen hoeven worden.".

                                Vandaag in ene een push melding vanuit de app dat er een nieuwe kaart onderweg is.

                                Weer support erbij, screenshot gestuurd, "Oh! Dan krijgt u toch een nieuwe kaart!"

                                Ik vind het allemaal heel lief en aardig en leuk en regenboog enzo, maar waarom moet de communicatie hierover zo enorm 🐰 gaan? Ik heb nog altijd geen mail gehad dus ik moest het hier lezen, en ik kijk niet elke dag op het forum. Als ik een week geleden iets vraag aan een collega verwacht ik dat die kundig genoeg is en kan zien dat mijn kaart ook vervangen moet worden, maar dat soort basale informatie is er niet eens bij support 😔

                                  @Lucasvs#111238 Hier precies hetzelfde. Wel een vervangende kaart + bijbehorende push, geen mailtjes. Volgens notificatieinstellingen in de app zou ik wel mails moeten krijgen. Ook hier vorige week over bericht en support melde mij dat er in batches gewerkt word en dat ik daarom geen mail had ontvangen.

                                    Kreeg gisteren een mail met "bedankt voor je bestelling van een Mastercard". De link met de Travel Card was toen nog niet bij mij gevallen. Bij Support ook niet want die konden mij niet vertellen waarom ik dat mailtje kreeg.

                                    Vandaag een mail en push gehad dat de card 💳 is verzonden.

                                      Habe zwar die Email erhalten, das die Karte getauscht wird, dann aber bis jetzt nix mehr. Nichtmal in der App. Finde ich schon komisch

                                        @Bernd-Cyan-Penguin#111136 Vor 3 Minuten: Pushnachricht und die Daten unter Karten. Keine Mail - Ist jetzt auch nicht mehr erforderlich.