bunq Together

My card expired - what should I do?

bunq

Hey bunqers 🌈

Each beginning has an end and so does your card's validity. To make your life easy, we've explained the regular replacing process in this topic, so you can go through it without any hassle!

What's the regular process?

A few months before the card expires, you will receive a push notification to let you know.
You will then need to confirm your address in the bunq app.
Once the address is confirmed, the card will be dispatched automatically.
The replacement card will have the same card description as the previous one.
The replacement card will have a new card number and an updated expiry date.

So all you have to do is confirm your address in the app, and we will take care of the rest!

Can I replace my card manually?

Indeed, you can! Follow the steps below to do so:

Go to 🏠 Home
Select the card you want a replacement for
Tap on ⚙️ Settings
Select Replace card
Edit card details (if applicable) and select Next
Review the information and select Get Your Card
You can Add your Card to Apple Pay or select Not now on the confirmation screen and you're all set!

further information can be found here 💳

Frequently asked questions

Which cards will we replace?

Any cards that are active or frozen will be replaced.

Will the replacement cost me anything?

No, we replace expired cards free of charge for Easy Bank Pro and Easy Bank Pro XL users. If you are an Easy Bank user, the replacement will cost you €9.99.

My Metal Card expired. Will I get a free replacement?

Yes. As long as you have an Easy Bank Pro XL plan we will replace your Metal Card for free. 🌳

Will it have the same card number?

No, your new card will get a brand new card number.

How long will the replacement be valid for?

The replacement card will be valid for 4 years.

Can I change my address before the card is sent out?

Of course! We'll only send the card out once you've confirmed your address.

Want to get more out of your bunq account?

Check out all of our latest updates here for the new ways we are saving you time, every time.

When can I replace an expiring card?

Replacing an expiring card is only possible before the expiry date 🗓 If that date passes, you have to order a new card via the new card flow.

Related topics

Want to learn more? Explore more bunq knowledge here ✨

Sander

Currently in one of the Knowledge topics;

bunq

bunq More users

The More membership was discontinued in August 2017, so any cards that remain part of this membership will not be replaced automatically. Users can stay on this membership until their cards expire, at which point they will need to upgrade to bunq Premium, or their accounts will become frozen.

Source: https://together.bunq.com/d/18137-expiring-card-replacements-explained/4 (April 3rd, 2020 at 20:29 NL time).

Even here, there's no doubt about it, it's a promise that has been communicated everywhere. bunq, I get that Free was not sustainable. I get that More wasn't either. That's why you phased them out. Which is totally fine. bunq needs to be profitable in the end. But what I do not understand is how you can change these terms all of a sudden. People are in a formal agreement with you. Why can't you wait that last year (last "More cards" expire in September 2021) to phase it out like you promised... You give 3 months Premium in return for cutting people short many months on the agreement they made with you. I sincerely hope you will change this decision..