• Bugs Fixed

  • [FIXED][android] Unable to cancel scheduled payment

Hellow I have set on like automatic payment who take every month from my account 15 eiro so I wanna switch it off how can I do thet?

    Go to Events tab.

    In the top press in scheduled.

    There press on your payment.

    Then press on Cancel scheduled payment.

    Hope this works for you :)

      Sander changed the title to Cancel Automatic/recurring payment.
        a year later

        Well, I want to stop a automatic payment but with the new App I don't see the things above.
        I open de app and go to the respective account.
        There I see two lines, one line with the last transaction and another line, looking like a planning
        If I open the last transaction there is nothing like a planning, also in the second line (without an amount) there is noting to see where i can stop the recurring payment.
        please help

          @Robert-Purple-Lynx-1913986431#213292 In my app (IOS) there is an option to cancel future payments, after selecting the scheduled payment. (In red letters)
          You can also find the scheduled payments bij selecting the subaccount, going to settings and click on scheduled payments. But it works the same.

            @Robert-Purple-Lynx-1913986431#213292 Het totaal overzicht tikken, dan het tandwiel rechtsboven, dan geplande betalingen

              @J-at-bunq#213400 Blijkbaar was de betaling in januari de laatste van een serie. Vandaar dat ik geen toekomstige betalingen kon vinden. Dank voor de hulp

                a year later

                I can't seem to cancel a scheduled payment on Android. I follow through to the settings menu of the IBAN i pay it from, and press the scheduled payment, but there is no button to cancel it... Is this a bug? It is very annoying.

                  11 days later

                  Ich habe das gleiche Problem. Es gibt bei Android die Möglichkeit "Zukünftige Zahlungen abbrechen" nicht mehr. Hat jemand eine Idee?

                    Man könnte als schlechten workaround die kommende Zahlung auf einen Cent und gleichzeitig als letzte Zahlung für den gleichen Tag festlegen. Dann wundert sich nur der Empfänger wegen des großzügigen Trinkgeldes.

                      Hi @Kwinteyn#238477 @Juergen-Grey-Zebra#238962 !

                      Thanks for reporting this bug to us! We’ve reported this issue to our developers so they can work on a solution right away. We will make sure to update this topic as soon as we have news about this, and of course we'll do our best to fix this as soon as possible 🌈

                        10 days later

                        I still have this problem it is extremely annoying as i need to cancel a scheduled payment asap

                          Endless amount of optioms but thr most basic is failing, quite sad when one has a company account and paying monthly....

                            This bug is now confirmed and being worked on: https://together.bunq.com/d/48382-im-unable-to-cancel-a-scheduled-payment-android

                            You can still cancel any recurring payment by accessing your account on an iOS device or through the API access, as it‘s apparently only a problem with the Android client, not with the backend.

                            bunq Support is reachable through the in-app chat should you require more personalized assistance: https://together.bunq.com/d/40046

                              17 days later

                              Hi all!👋

                              This bug issue should be fixed now! Please check if it all runs smoothly on your end now and let us know if you keep experiencing any issues.