• Damaged card deliverd

I have ordered the travelcard and received a card with damaged lamination. Brandnew and already damaged. Support is now trying to put the guilt on PostNL and want me to pay for a new card, but the envelop and letter were totally pristine, no scratches or damages at all. So they are simply making an assumption, pointing fingers right away and not taking any responsibility. Over a piece of plastic, really....???? I pay my monthly fees and I think I can expect an quality product and service for that.
Or am I wrong and totally mistaken in Bunq?? According support I am...

    Well, technically the sender is responsible for a product to arrive in a good state. I find bunq’s pricing regarding cards pretty odd anyway, as I often have to pay 9 euro when I order a new card (even tho I don’t even have 3 cards).

      @TimothyA#150137 Bubbles under the lamination. Production error.

        @R#150140 Yes you are right, by law the sender is responsible. I wonder if the founder of this in principe great company is aware of how his subordinates are slowly undermining the name and the quality of his great idea...

          @FlyingHans#150146 Wow, that's bad. In case bunq does not want to send a new card (which I find quite unexpected for normally such nice support and service) you'll have to order the replacement card in case it really annoys you. My 3 (!!) cards arrived with hundreds of scratches, I ordered two more cards later on and they have no scratches.

            @FlyingHans#150133 I'm forwarding this to our contact at bunq to check whether this was dealt with correctly. With production errors I would indeed expect bunq to fix it. 🙂

              There was a topic before with the same complaints, I can’t find it.

              I had it with my travel card too. Damages and as well air bubbles on the lamination...
              I just settled with it, since I don’t use the physical cards, unless in an emergency.

                Hi @FlyingHans#150133 👋

                I'm sorry you received a damage card, of course this is not acceptable and with our production company, we will be investigating the cause of this.

                We pride ourselves on having a beautiful 🌈 card, and we want you to share this pride and happily use the card. We will be in touch about resolving the issue, and will be working to make sure we identify the root cause of this.

                  Same here. My MC also arrived like this. Couldn't get the lighting better but it's like this across the entire card length.

                    @Neihana#150200 So when can I order a new card for free?? Because just saying you are proud of rainbow card and you will look into it, is not giving me anything concreet of guaranteed. Especially after my request with support was simply refused.

                      @FlyingHans#150298 Don’t want to be negative, but that’s quite common for bunq support to handle it this way. They say they are busy and thank you for giving feedback etc, but don’t come with solutions or promises.

                      This is definitely something bunq has to work on. Support is being friendly, but not actually gives the feeling it’s doing anything.

                        @ReinieR-Together#150305 Yep, selling air...

                          Update: via the support I all of a sudden receive a message, that I have received an advanced refund for the production of my card. Since my first card was for free, this means I can order a new card “for free”, because I have already received the refund for that. They are also gonna take ik up with the production department. I have a very hard time believing that that will happen or change anything, but then again, when I order my card in the future, it will be easy to check if the quality has improved or not.

                          Very nice solution for now, thanks Bunq.

                          I have use my new card the last few days a couple of times and it is already looking like a 6 months old card. The so pretty dim-shiny kinda goldish toplayer is showing all kinds of dull spots, terrible. Feels a kind of embarrassing when I hand it over to the waiter in the restaurant. My cheapo plastic look Bunq card is looking much better and is quite older than the new travelcard.

                          What I just don’t understand, is there no quality control at the Bunq office? Does the Bunq founder not use his own products and see, that he is selling junk to his loyal followers? (Who are paying for that junk by the way)

                          It is great to put a new idea into the world, but if you want it to last, you will have to deliver quality and if you don’t, you will have to change that in an instant, or you will loose credibility and the talk of the town will not be about how great it is and how great things are handled, but about what all is wrong and how they keep us quiet by hiding messages in the community group and about how they deny entitled service in the support chat. And especially about the bad quality they deliver, whilst asking money for it.

                          Somebody has got to wake up and smell the coffee!

                            Apart from my green card, I don’t really mind if my cards are scratched. However, I do think that bunq should consider a new partner to make their cards. Even if the costs are a bit higher, it would probably make the cards last longer and that way save on replacements.

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