• What's New?

  • Are you asked for a survey?

@TimothyA#153967 a bunq Pack (4 Users) costs €19.99, so about 5€ per user. You can add SuperGreen for 9€ to it, and so you’d pay 14€ per month instead of 16.99€

    Never seen such a poll...

      @johannes#153987 I don't mind being my little own premium supergreen account. Also, I'd love getting full interest up to 10.000 euros instead of 2.500 euros.

        @TimothyA#153992 Up to you, just wanted to say that there is a way to get bunq Premium SuperGreen for just €14, which is in my opinion not bad and cheaper than the competition. But they would definitely need to add more insurances

          81% of the employee community was for the increase of prices.

          19% against, were the helpdesk employees. They didn’t want to answer all these customer questions.

            @PeterBerkenbosch#153933 The survey was on together some time ago. What I don't understand. There is not really a price increase, is there? Old subscriptions which have not been around are now stopped. Joint subscriptions are the only subscriptions I can think of that have price increase.

              @johannes#153965 Yes, I want JOINT back!!

                The survey was:

                A. Do you want green and simple?
                B. Do you want complex and dislike green?

                Hoping for A, to get an excuse to raise prices.

                  I took part of the survey last week. The survey was on together, one colorful big post from bunq in the section "what is new" above all other sections.
                  For me it is a great improvement to plant trees with all my cards and using easy budgeting again. I like the new updated subscriptions, well done bunq 🌳🌈!

                    @Esther-Orange-Unicorn#154079 Did you even have a bunq Joint account? I never saw the questions asked but I'm sure that it was about planting trees, not losing the Joint account. Many Joint customers were happy to pay the 100€ yearly fee to help make the planet greener (including me). Now I'm losing my Joint subscription, my partner has to pay for a Premium membership and I have to pay double the yearly amount for my Green Card...

                      Nee hoor, niet benaderd.

                        Nein, ich habe keine Einladung erhalten!

                          I didn't get any offer to take a poll. Somebody else posted the survey question in another thread, and it's no surprise that 81% of people voted the way they did.

                          https://bunqsurvey.typeform.com/to/jLPmKB

                          The question is pretty much "do you want us to plant more trees and have a simpler pricing structure or keep the current complex system?". I don't see any indication that everyone would have to pay 8 euros a month, and it's worded in such a way to obviously get the answer they wanted.

                            Geen enquete gehad, geen mail gehad. met toeval in de app erachter moeten komen.
                            niet wat ik gewend ben van bunq om stilzwijgend een verandering door te voeren.

                            erg teleurgesteld en deze actie.
                            mijn maandelijkse kosten zijn nu bijna verdubbeld, vraag me af of dit wettelijk wel mag op deze manier

                              Nope, I have not seen any survey what so ever. bunq is lying when they say that 81% of the customers agreed to this, no one will. This is just a fake marketing trick and greenwashing.

                                Hey bunqers! 👋

                                We always keep an eye on Together to see what are the most requested improvements and the most common feedback. We love using this platform to bring us together and to help us improve the bunq experience day after day. Every now and then we also run some surveys on Together or via email, to help us better understand the wants and needs of you, our users. This is how we ensure that we can build a bank tailored to all bunqers.

                                Once we launched the Green Card, we received an incredible amount of positive feedback regarding this green initiative! 🌳 At the same time, we've seen that a lot of bunqers wanted to start planting trees with all bunq cards, to achieve an even greener impact on our planet. This is why we introduced the SuperGreen subscriptions.

                                As we reached more than 10 different subscriptions, we wanted to simplify the subscription scheme to ensure we can offer and easy and convenient banking experience, also when choosing the subscription best fitting your needs.

                                Feel free to keep sharing your suggestions for improvements on Together! We'll be happy to use your feedback to help us improve further as we keep enhancing the bunq app. 🌈

                                  @Matteo-Indigo-Akita-2429416581#154192 Here’s one: how about trying to do community surveys in a way that results in a realistic result? Like.. NOTIFYING VIA MAIL? Bunq has been amazing sending me a mail per week to tell me about features I already knew. But what about actually using that channel to mail your customers to get real feedback in surveys instead of posting it on your blog?

                                    @Matteo-Indigo-Akita-2429416581#154192 We ask for data about the poll !
                                    You closed my thread saying is a duplicate of this one. So share the data...

                                    This data is nothing personal and does not involve any privacy violation. By omitting the data you confirm that the 81% excuse is just what it seems. An excuse to cover those awful changes you've done...

                                    I'm really getting tired of Bunq support. And I'm sorry to see that Matteo finally is (hopefully) not a bot spamming the same message

                                      @JeeeM#153882 There was a survey about the GreenCard subscription!!!!