HemmikWizard@PeterBerkenbosch#153933 The survey was on together some time ago. What I don't understand. There is not really a price increase, is there? Old subscriptions which have not been around are now stopped. Joint subscriptions are the only subscriptions I can think of that have price increase.
MalteRookie@johannes#153965 Yes, I want JOINT back!!
AChampThe survey was:
A. Do you want green and simple?
B. Do you want complex and dislike green?
Hoping for A, to get an excuse to raise prices.
Esther 💎WizardI took part of the survey last week. The survey was on together, one colorful big post from bunq in the section "what is new" above all other sections.
For me it is a great improvement to plant trees with all my cards and using easy budgeting again. I like the new updated subscriptions, well done bunq 🌳🌈!
NicolasRookie@Esther-Orange-Unicorn#154079 Did you even have a bunq Joint account? I never saw the questions asked but I'm sure that it was about planting trees, not losing the Joint account. Many Joint customers were happy to pay the 100€ yearly fee to help make the planet greener (including me). Now I'm losing my Joint subscription, my partner has to pay for a Premium membership and I have to pay double the yearly amount for my Green Card...
MartijnRookieNee hoor, niet benaderd.
RaphaelRookieNein, ich habe keine Einladung erhalten!
GeorgeRookieI didn't get any offer to take a poll. Somebody else posted the survey question in another thread, and it's no surprise that 81% of people voted the way they did.
https://bunqsurvey.typeform.com/to/jLPmKB
The question is pretty much "do you want us to plant more trees and have a simpler pricing structure or keep the current complex system?". I don't see any indication that everyone would have to pay 8 euros a month, and it's worded in such a way to obviously get the answer they wanted.
Geen enquete gehad, geen mail gehad. met toeval in de app erachter moeten komen.
niet wat ik gewend ben van bunq om stilzwijgend een verandering door te voeren.
erg teleurgesteld en deze actie.
mijn maandelijkse kosten zijn nu bijna verdubbeld, vraag me af of dit wettelijk wel mag op deze manier
KevinRookieNope, I have not seen any survey what so ever. bunq is lying when they say that 81% of the customers agreed to this, no one will. This is just a fake marketing trick and greenwashing.
EnzoMasterHey bunqers! 👋
We always keep an eye on Together to see what are the most requested improvements and the most common feedback. We love using this platform to bring us together and to help us improve the bunq experience day after day. Every now and then we also run some surveys on Together or via email, to help us better understand the wants and needs of you, our users. This is how we ensure that we can build a bank tailored to all bunqers.
Once we launched the Green Card, we received an incredible amount of positive feedback regarding this green initiative! 🌳 At the same time, we've seen that a lot of bunqers wanted to start planting trees with all bunq cards, to achieve an even greener impact on our planet. This is why we introduced the SuperGreen subscriptions.
As we reached more than 10 different subscriptions, we wanted to simplify the subscription scheme to ensure we can offer and easy and convenient banking experience, also when choosing the subscription best fitting your needs.
Feel free to keep sharing your suggestions for improvements on Together! We'll be happy to use your feedback to help us improve further as we keep enhancing the bunq app. 🌈
@Matteo-Indigo-Akita-2429416581#154192 Here’s one: how about trying to do community surveys in a way that results in a realistic result? Like.. NOTIFYING VIA MAIL? Bunq has been amazing sending me a mail per week to tell me about features I already knew. But what about actually using that channel to mail your customers to get real feedback in surveys instead of posting it on your blog?
AlexAce@Matteo-Indigo-Akita-2429416581#154192 We ask for data about the poll !
You closed my thread saying is a duplicate of this one. So share the data...
This data is nothing personal and does not involve any privacy violation. By omitting the data you confirm that the 81% excuse is just what it seems. An excuse to cover those awful changes you've done...
I'm really getting tired of Bunq support. And I'm sorry to see that Matteo finally is (hopefully) not a bot spamming the same message
LAce@JeeeM#153882 There was a survey about the GreenCard subscription!!!!
AlexAcehttps://www.altfi.com/article/6383_bunq-will-help-customers-become-co2-free-in-less-than-two-years
https://www.finextra.com/newsarticle/35564/bunq-ceo-covid-19-no-threat-to-appetite-for-sustainability
Soooo Bunq, I am really angry about the changes you've done to subscriptions, but could you at least share with us the data of the poll?
You keep mentioning that in every reply. We need transparency and the data:
Please answer those questions so we stop with all the angry comments.
I really think we deserve AT LEAST that!
RaphaelRookie@Matteo-Indigo-Akita-2429416581#154192 Hallo Matteo,
teilt uns doch einmal bitte transparent folgende Daten mit:
LAce@freakyaxel#154246 Bunq doesn’t need to answer these questions.
They can designed their own Pricing model.
As „StartUp“ Bank it’s Even more important to find the right Model!
If bunq wants to do this. Let them do it.
Decide for yourself if you want to stay or not.
I don’t know what’s the Problem.
Bunq Is compensating a lot of old models with 3 Month free premium. So that users can decide what they want to do.
They make planting trees easier, but It costs 9€ more wow
I didn’t get any survey. And I’m one of the poepen with a joint account. So this directly affects me. It’s beyond me why this has been done the way it has.
MichaelRookieNooit iets gezien
ThomasRookieHabe auch nie eine erhalten
