• Can I still trust bunq?

The thing is: the new pricing is expensive. I get that but I do practically everything with my bunq account. Many direct debits for insurances, tax, subscriptions... I would probably even be happy with bunq travel account but unfortunately that plan does not offer direct debits.

Should I upgrade to premium and pay €8 per month for that? And then? Wait for bunqs next weird power move? Being locked in even more?

I don't think I trust you anymore bunq. It's a shame. It has been a great time and I was still very happy with your product. This is the second time that you are rising prices. Remember the shitstorm in 2017? Paying is not the problem. The product is not the problem. It's worth the money. But I don't want to wait for the next betrayal.

    @Niek-Silver-Akita#154588 The truth is you just don’t have any guarantees that there won’t be any other changes. That’s just a fact, that didn’t change today, that was always the case. Wasn’t it? It’s up to you whether you think this is a dealbreaker or not.

      @Niek-Silver-Akita#154588 De vraag stellen is hem beantwoorden

        @Niek-Silver-Akita#154588 Sadly for me it’s difficult to trust them now. Today was a total disaster. And the post at the end saying that they had always planned to bring back Joint but better... I don’t believe that at all, it doesn’t fit with the earlier communication even slightly.

          @Niek-Silver-Akita#154588 For me also, it’s not the money, I’m happy to pay a higher price for all these features. For me the issue is down to trust now and seeing a total refusal to take responsibility for today’s mess.

            I think also that many people does not know this. My wife had no clue that this happened and I still have to inform my mother and sister....

              Well, bunq just closed multiple topics with a ton of questions. Even the topic with 'additional questions regarding the supergreen subscription' (which was started by bunq themselves) is closed. They all refer to a topic about the joint account which... now is also closed...

              This does absolutely not help gaining trust back...

                Same here. If I would move to the Travel Card or Pack, who says they don't cancel these plans suddenly too in say, a half year?
                My trust has gone out of the window, even if I do like their app and features.

                  @R#154700 Be careful with your comments on this thread.. it might be closed 😉

                    @Ambiebambi#154608 Doch diese Garantie nennt sich Vertrag. Ich weiß nicht mit welchem Recht dieser einseitig geändert wird. Ich habe bestimmte Leistungen für einen bestimmten Preis gebucht. Man kann nicht mitten im Spiel einfach die Regeln ändern. Vor allem nicht bei einer "Bank". Damit ist klar das bunq nicht als Hauptkonto taugt.

                      Good to read that they, more or less, turn back the joint accounts. But the lack of clear communication is really something they need to do better.

                        @smyles#154713 Richtig. Das muss man sich Mal vorstellen. Stellt euch vor ihr ruft beim Kundenservice eurer Bank an und die legen einfach auf. Unglaublich.

                          sorry, turns out we were wrong the whole time, bunq is being super generous it turns out 🙄🤬

                            We love to listen to your ideas and thoughts on how to make things better. Unfortunately some continued with unconstructive feedback that is not in line with together guidelines. https://together.bunq.com/d/6226-together-community-guidelines/17 Therefore we’ve decided to close this topic for a while. We look forward to reopening this topic soon to hear your constructive feedback. Only thanks to your feedback can we continue to create an app you love to use. And only in constructive form can we actually translate your wishes to something great. Thanks for your patience 🌈

                              bunq locked the discussion.
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