What is an e-money account and how do I use it?

bunq

Hey bunqers 🌈,

As a new user, you can instantly start using bunq upon downloading the app, initially accessing an e-money or 'bunq Demo' account. However, to fully unlock all of bunq's features, you should complete the verification process. You can find more information about the verification process here.

Please note, this product is not eligible for the Deposit Guarantee Scheme. For more information, please check our page here.

How does it work?

To start your e-money account, download the app and agree to the Terms & Conditions. Enter your name and birth date to start. To order a Credit Card or Debit Card (Matercard), upgrade to a full bank account and provide your delivery address 💳

What can I do with my e-money account?

Total transaction limit of €150 during the whole e-money period of your account (until you verify your account)
Not included international payments
Not included physical bunq cards
Not included Virtual Cards
Not included Joint Accounts
Not included opening of additional business accounts
Not included iDEAL top up

Keep in mind that the e-money accounts aren’t covered by the Deposit Guarantee Scheme

How do I manually upgrade to a full bank account?

You’ll automatically be prompted to upgrade after reaching the limits of your e-money account but you can also switch manually to a full bank account:

Tap on your Profile in the top left corner
Select Personal Information
You can then upgrade your account (make sure to keep your ID at hand!) by tapping on Make sure you're secured

Your account may need verification. Learn more about verifying accounts here. Unverified accounts can also be invoiced, starting right after your 1-month free trial.

Who can open an e-money account?

You can open an e-money account if you live in the following countries: Germany, France, Belgium, Italy, Ireland, Spain, Sweden, Greece, Bulgaria, Croatia, Austria, Czech Republic, Finland, Luxembourg, Lithuania, Malta, The Netherlands

My child has opened an account without my knowledge - what should I do?

Your child has opened an e-money account, which can be created without identity verification under European regulations. These accounts have limited functionalities to prevent misuse. This type of accounts can be opened without parental approval. If you wish to upgrade your child's plan to a full bank account, your permission will be required. For instructions on how to open an account for your child, visit this topic.