The app is so bad now, I decided not to upgrade it on my iPhone. Tested it on iPad and I can’t figure out how this passed internal testing. I would have failed this if I was a tester at Bunq.

@Jen#173210 🙈🙉🙊

@tintinhamans#173833 It’s there if you click on the archived account, then again the ... menu, then all the way on the bottom it says “Reopen Account”

I don’t like V3 at all and I’m seriously looking at competitors, especially since this is the second fiasco in a very short time. I think bunq is targeting another type of user that is more interested in social stuff and cheesy marketing than features and a truly easy interface (V2). Also it seems that they have issues generating money and are trying to constantly up sell or change memberships to drive people towards spending more money. A lot of criticism is being censored, even if it is constructive.

A lot of what I’ve noticed has been said by others, so I’ll try to keep it short. Let’s talk about the confusing menus. Take a look at the cards screen. You can open a card and then you’ve got two menus: the “+” button and the “...” button. With the first menu you can freeze or block your card, the second menu gives access to all other settings. How is this not confusing? Why split up the settings like this? Sure, I can remember what settings can be found where, but what is the logic behind it? Why not just add a “more” button at the bottom of the most used menu items if you really want to hide them (which I think you shouldn’t)? And I don’t get the “+” sign in the first place. You would think that you can add something with it, but no, it’s just a menu button and it’s always a surprise what’s inside the menu. In the last it was far more logical and discoverable.

A few other things: How am I supposed to discover that I can switch accounts by force touching the profile tab? How can I easily scan my bank accounts if they are in two rows and without the pictures that I’ve previously assigned to them?

There are numerous other issues that I have with the new app, but those are being mentioned in every second comment, so I’ll leave it at this. I really hope that they change things around, because the main reason that keeps me at bunq right now is the hassle of switching bank accounts.

@wesselt#173839 There is no "..." button and the "+" button only allows me to export a statement.

Normally you could see from what bank account the money was transferred but now you don't see anything. You have to click on the back account itself to see if it was that bank account or not.

The app is not really intuitive, the one thing I used very often was the transfer overview. Now I had to search it and before it was just there. When a user has to search for things there is something wrong I think

Maar kan als ondernemer niet meer inloggen en andere rekeningen verschijnen niet

@Tristan-Grey-Tiger#173047 I agree with Tristan, this is a complete disaster, so many functions that have nothing to do with the day to day banking. No easy interface at all, if a product is good, don’t change it. It feels like you were bored during corona times, and just like to mess up a good product.

Fondo chiaro, per favore. Grazie

Beste Bunq, ook ik vind deze update vreselijk! Het is compleet anders. Je hebt nu heel veel nutteloze feeds en opties erbij zoals samen doneren? Kom op zeg! Als ik wil doneren dan ga ik naar een goed doel en maak ik daar geld over. Ik heb meer dan een kwartier moeten zoeken hoe ik van accounts kan wisselen en vervolgens vroeg de app of ok mijn accounts zakelijk in privé wou zien. En nu staan mijn privé en zakelijke uitgaven door elkaar! Dat is toch onhandig!? Hoe kan ik nu fatsoenlijk budgetteren zoals hiervoor? Ik wil mijn accounts weer gesplitst hebben zoals hiervoor. Ook kan ik mijn bomen niet meer vinden. Staat er nu heel veel reclame voor allemaal upgrades. De UI/UX lijkt absolute niet goed getest. Waarom zo anders dan andere apps? Hopelijk luisteren jullie naar de grote hoeveelheid kritiek want dit kan echt niet!

Bugs that I found in my Android app

• The pictures for the accounts are not visible. When I personalize an account it still shows the picture from before V3. When I then approve that picture, the account colour goes to black but the picture can only be seen in the events.
• When I tap on the IBAN in an account and then tap "Share", nothing happens.

My feedback:

• I know it has been fixed now, but I'm really mad about not being able to access my joint accounts. Not being able to access your bank account is a huge no-no. I pay for this service and I trust you with my money. You are literally taking away access to my money. Sure, I can pay with my card that is linked to the account but I cannot see how much money I have or transfer money. It's unacceptable to say "Oops that's a bug in the new app, we'll resolve it asap" when access to my money is the thing I pay you for. I cannot imagine that this bug was not apparent in the beta or even during in-house testing?
• I don't care how much money, CO2 or time I saved by using this app. I care about how much money I have on my accounts -> get rid of the circles in the "Me" tab, at least make them optional. (And count how many people keep it enabled?)
• I dislike the black dark mode. It's difficult to read stuff at daylight. In the "Me" tab, it's difficult to see the button of "Total" and "Cards". When you set a picture for an account, you cannot even see the button for that account because it turned black. I enjoyed the grey dark mode from before. Please make that an option again, as well as the light mode.
• The name of the accounts is difficult to read because it's coloured. -> Just make the name of the account white against the coloured background (like you did with the balance).
• It took me a long time to find out that the events are in the "Total" section, a heads up for that would be nice.
• I understand that you try to keep this three circle theme throughout the entire app, but it doesn't make sense, because it hides stuff behind another tap. It definitely doesn't make things easier. When I go to my EC card, I have to tap a circle to get to the linked accounts instead of just showing them already. The map is shown but the accounts not? I certainly need to change accounts more often than checking out where I can use my card. The accounts could even be shown in the "Cards" screen already. Same thing goes for each account screen: Just show me which card is linked instead of hiding it behind a circle with a template card inside. In many cases these circles just don't show any useful information. (Who needs a profile completion circle?)
• I think the three circles at the top (especially when looking at an account) just don't look good, and make the app look "cheap". Instead of looking "designed", it simply looks like what it is: three circles with some stuff inside. I don't understand what the logo in the balance prediction circle is supposed to be and it's not even looking good. The card in the right circle is also too small to even see it properly.
• I don't care at all for the "Us" tab. That stuff can be hidden in some settings etc but I don't need to accidentally tap that button and spend my mobile data on instagram posts.
• The + button just doesn't make sense. It's a plus, which normally lets you add stuff. However, it often acts like an extra menu button?
• It does not seem like there was an experienced UI-designer involved. Like somebody said, it seems that the marketing team had a big say in V3.

Btw the online cards are also not showing in the Apple Watch app now. Would be nice to get an updated version there.

@Tristan-Grey-Tiger#173047 Precies dit!

Bunq graag het volgende van V2 weer in V3 verwerken:
- de rekeningen onder elkaar ipv naast elkaar. Mijn rekening namen zijn nu niet eens meer helemaal zichtbaar en komen met ‘...’ in beeld. Lees: Irritant.
- foto’s of afbeeldingen aan rekeningen toe kunnen voegen
- het kunnen toevoegen van een kassabon aan een transactie, zoals dit in V2 ook gewoon GRATIS kon.

Without judging, but purely observing;

I often read that bunq finds that a large amount of the negative feedback is only sent by a small select group of the same people. I don’t necessarily disagree with this, as it’s pretty common that people only speak up when something is wrong.

However, I hope bunq does realize that this situation is larger than that. People from the ‘silent minority’ are here, are speaking up, and it even reflects in bunqs app rating in the App Store.

In my previous comment I have actually stayed positive about V3, so please don’t see this as criticism. I just hope this is a bit of an eye opener.

Ik ben best wel begaan met deze wereld. Ik kies zelf wel m'n dingen om goede dingen voor deze wereld te doen. Zoals bewust met energie omgaan. Waarom wordt ik door mijn bank nu ook 'gepushed' om over te gaan op jullie ' Green' plan? Ik heb geen Green-plan of Green-kaart en die wil ik ook niet, zeker niet op deze manier!

Ik heb gewoon Bunq-premium ik betaal mij al scheel, waarom probeer jullie mij onbewust een slecht gevoel te geven door zo'n bomen teller?
Als ik dat graag wil, dan kies ik wel voor jullie andere propositie of ga ik toch naar die 'eekhoorntjes bank' ASN.

Laat mij met rust, dwing mij geen dingen op die ik niet wil.

Ik vind het echt foei lelijk, het lijkt wel door een staigair of kind ontworpen die zijn eerste design maakt

Daarnaast een aantal punten;
- Homescreen is enorm lelijk, druk en onoverzichtelijk.
- Waar zijn mijn rekening icons gebleven?
- De naam van de rekening wordt lelijk afgekapt
- Savingsgoals rekeningen zijn niet meer te onderscheiden van gewone rekeningen.
- Wat een lelijk plus knop, ding zit constant in de weg, lelijk plat plaatje ook.

- Weg met die US pagina, totaal niet relevant, ik heb geen greencard of green plan.

ALI, dit kan je niet maken, doe er wat aan. Ik ben groot BUNQ ambassadeur, maar hier sla je kant nog wal om dit zo bij je betalende klanten door de strot te duwen. Misschien moet ik mijn keuze voor bank dan maar heroverwegen, ik kan mij steeds minder vinden in jullie strategie. Jullie gaan van een techbank steeds meer op een ASN Bank clone lijken.

Is there going to be an option to switch back to the old design? I am way to autistic for such a big change.

@tintinhamans#173851 Right, I am on iOS, so it looks like there's a difference. I have a ... where you have a looking glass. You might raise this with support in a week when they've fixed all the high priority issues and have had a bit of sleep 😂