• What's New? Ask the Community

  • Exploring the amazing bunq V3? Let us know how we can make it even better! (3)

When I open the app, it takes quite some time until I can see all my accounts. This wasn’t the case with V2 and I would love to have that quick access again. :)

    Online Cards should be black as in V2 for better recognition

      About the ‘time saved’:

      Time saved is not a trustworthy, objective measurement
      - numbers in there don’t make sense: opening an additional account isn’t quicker than with my other bank. It’s just a guess that probably doesn’t match reality
      - the graph used has a flaw: zero values are still taking op space. My ‘time saved’ has 10 categories with a value of 0 seconds saved. Together these make up 25% of the graph. Don’t show graphs if they aren’t representing the facts! Living up the page is not a good enough argument for showing incorrect visuals.
      - the total time saved calculation rounds up too optimistically. I have 2 weeks saved, but when looking at the individual categories there’s 1 week and 4 days. Probably too long a string to fit in the bubble, but the 2 weeks is simply not true.
      - for all these top screen bubbles: it’s unclear what the starting point for measurement is. Start of the year? Start of your account? Is time saved / money saved reset each year? Will the numbers just pile on and lose any sort of value?
      - time lost getting used to radically changed UI (v3) would impact the time saved, to be honest.

      For something that is mainly an inaccurate gimmick that holds hardly any value, the ‘time saved’ has too many unclarities and flaws. I’d just leave it out completely.

      Me writing this feedback that is likely to get lost in the many comments here is probably another 5 minutes in the ‘time lost’ category, but hey... ;)

      Good luck with all the feedback!

        Good! All the hundreds of negative comments neatly tucked away in the previous chat.
        I echo what has been said countless times in the two threads before:
        - please remove the 'Us' feed altogether
        - please remove the 'Dials' with time saved/CO2 etc.
        - please remove the '+' button
        - please release an app with the v2 design/ui

          I liked the fast way to show and hide my account balance. Please bring back this funktion to a place how I can fast and easy use it without clicking in a submenu because I use it when I'm surrounded from other people but in a secret place I would see the account balance. The easy and fast way to switch between this options was very nice.

          The new design is not so bad but there is something you should improve. The screen from one account is very nice and I like the idea behind the plus button. What I didn't like is the prominence of the amount of trees and other unnecessary statistics! Please move this to my profile where I would look for those statistics!

            Als zzper is het misschien handig om het totaalsaldo te zien van zakelijk en persoonlijk samen, maar voor mkb met meerdere bvs in beheer is het daadwerkelijk switchen van meerdere accounts perfect (zoals in v2), alles samenvoegen maakt alles enorm onduidelijk

              @Luciano-Navy-Lion#179847 Er zou in 14.0.3 een mogelijkheid komen om het weer los te trekken

                De Android snelkoppeling naar qr code scannen werkt niet meer. De app opent op het hoofdscherm.

                  I really was in love with bunq as a bank but this is just shit. Interface isn't really logical, everything is buggy and more and more stuff that has nothing to do with banking. Why man !

                    I would like to hear some communication from Bunq about this mess, especially a roadmap on how they plan to fix it.
                    If the app stays more or less like it is now, I would like to hear that from them, so I can start making arrangements.

                    Ali, are you there?

                      I'm sorry to say that I hate this new UI with a passion. Some of it is simply stylistic and I will learn to tolerate it; I'm not going to abandon Bunq just because your UI is somewhat less amazing than it used to be. But here's 2 concrete ways in which the upgrade has made my life worse, which I hope you'll please consider fixing:

                      • Important screens like app / security preferences and "New support request" need to be easily findable from the main screen ("Me" -> "..."), rather than buried under the "Profile" screen. (Currently a user who wants to ask for support must click on "Profile", then on the big "Plus" button. What was the thinking behind this? To me this plus button indicates "Add a new profile", not "Show me more options available for my account.")
                      • I hate the "bubble cards" style of listing accounts, cards, etc. Please restore the ability to show lists as vertical lists, rather than as 2-column cards.
                      • Afterthought: +1 to the other voices here that have asked for the non-banking-related UI elements to be removed, demoted, or at least hideable. For example, the presence of the "# trees saved" bubble at the top of the main screen really feels like ad space, like a reminder "Hey you aren't using Bunq's new tree-saving card yet. Want to upgrade to that so your homepage becomes more useful?" Same with the "Us" tab: it's cool to know how many trees Bunq has planted so far, and see your latest blog posts, but this belongs in a diminuitive "Blog" link buried in a dropdown menu, not as the second tab on the main screen. (And if this tab offers other options more personally relevant to me, I'm unlikely to discover them due to the way it's presented.)

                        @Jakob-Lime-Kiwi#179890 Ga er maar vanuit dat we aan de kant van bunq erg hard wordt gewerkt om van V3 het succes te maken dat ze hadden gewild. Ik weet zeker dat ze ook niet blij zijn met hoe de klanten V3 hebben ontvangen en we zien al dat er naar de feedback wordt geluisterd. Als de aangekondigd iOS update vrijkomt dan komt V3 voor mij persoonlijk al in de buurt van V2, al vindt ik het design van V3 nu al mooier. De marketing praat in de app is wel jammer, maar ook daar zal vast nog wel iets aan gedaan worden.

                        Overigens ben ik het met je eens dat het inderdaad fijn zijn als we wat meer informatie zouden krijgen over hoe bunq naar de release van V3 kijkt en kan reflecteren op wat goed maar ook zeker wat minder goed is gegaan. Voor dit moment denk ik echter dat het meest belangrijk is dat de app zo spoedig als mogelijk goede updates blijft krijgen om iedereen te laten zien dat V3 het juiste spoor is. Ik heb er in ieder geval alle vertrouwen in.

                          ls vroege Bunqer moet me toch even van het hart dat de v3 update een regelrechte ramp is. Waar vroeger de klant (informatie) centraal stond is het nu nagenoeg alleen Bunq focussed. De helft van alle screen real-estate gaat op aan 'kijk eens hoeveel bomen/tijd we besparen'. Maar een tabblad gaan over mijn gegevens, de rest gaat op aan irrelevante bijzaken als mijn badges ('plaatje van de juf', who cares) en reclame voor 3th party Add-on's. Als ik een reclame driven sociaal medium wil is er genoeg keuze. Bunq; doe waarvoor je er bent. providers van (kale) effective financiele (IT driven) services! Cut the crap!

                            @hundmitklampfe#179753 Same thing for me. I open the app and sometimes it takes some seconds to show me the accounts. Can you maybe include this lost time into the "Time Saved"? Maybe that makes this number a little more realistic.

                            Next to all the usability issues, I'd also like to mention that V3 is just ugly to me. The three circles at the top look simply ugly and like the somebody's first attempt in making an app.

                              @Simon-Magenta-Zebra#179908 Ik geloof direct dat er hard gewerkt wordt. Maar zou toch fijn zijn als de inzichten worden gedeeld, bijvoorbeeld in de vorm van een roadmap, zodat we als klanten kunnen beoordelen of er ook echt geluisterd wordt of dat het vooral bij bugfixes blijft. Nu moeten we maar afwachten of het nog wat wordt of niet en persoonlijk ben ik er niet gerust op dat het veel gaat verbeteren.

                              PS: Geef je jezelf altijd een hi-five?

                                I'll try to keep my feedback constructive - I wouldn't use the word "amazing" to describe V3. I'm a firm believer in accessing the most important things in as few taps as possible and I feel like efficient use of the app has been completely disregarded in favour of pushing marketing front and centre, and as a paying user I do find this a little insulting.

                                The bubbles on the front page are a perfect example of marketing form over app function, and it gets very confusing how cards and bank accounts are all bundled into the same location, as they are two separate things.
                                Also the Us tab is just completely useless and I'd love to have an option to disable it. It's just plain marketing and you've already got me as a loyal user, please stop. If you want a place to make announcements about new features and things that are happening, blend them into the interface as they're released.

                                It took me 15 minutes to figure out how to adjust my recurring payments after spending 10 minutes figuring out how to access customer support.

                                I still haven't figured out how to manually start NFC payments on the Android app, I can only use the option for it to automatically start. I like to be able to give my fingerprint before even tapping it against the reader, as this speeds things up for me.

                                If I had the option to revert to V2, I would. I've considered going and manually downloading the V2 app again, but I don't over security concerns.

                                  Los van alle kritiek op de V3 versie. Bij deze wat feedback op het 'Passen' scherm:

                                  ❓Ik kan niet meer in Ă©Ă©n oogopslag zien (of in 1 tap wijzigen) aan welke account een pas gekoppeld is
                                  ❓Ik zie niet gemakkelijk wat digitale passen, of fysieke passen zijn.
                                  ❓De pasnamen die ik in het vernieuwde scherm heb corresponderen niet meer met de passen die ik had. Als ik inlog op de desktop omgeving kloppen deze nog wel.

                                  Éen van de meest gebruikte acties in het 'passen' scherm lijkt mij: je pas(sen) aan een ander account koppelen. Waarom is deze functionaliteit nu 4 klikken verstopt?

                                  Mijn suggestie: overweeg het vorige 'passen' scherm. Daarin was het o.a. mogelijk:

                                  đŸ‘‰đŸ» Passen gemakkelijk te herkennen
                                  đŸ‘‰đŸ» In Ă©Ă©n oogopslag te zien aan welke rekening de pas gekoppeld was
                                  đŸ‘‰đŸ» In Ă©Ă©n klik gebruik te maken tap & pay (android)

                                    I personally really like the us tab now, thought I'd dislike it but I get comfortable with it and it's quite good to see the Instagram postings, just as a way to know what's going on in the bunq world. Besides this, I really dislike the plus-button (would be good to have some alternative here) and I don't like the three circles on the top. Even if I'd become a supergreen customer, i'd rather like to see this in a seperate 'impact' section.

                                      Op de bunq.app site, zijn mijn online kaarten niet zichtbaar. ik zie alleen een gedeactiveerde kaart