How do I change my plan?

Elise

Hey bunqers 🌈

To give you full control at any time, you can always change your plan directly from your bunq app 🙌

Click here or follow the steps below:

Go to Profile
Select Plan
Go to Switch Plan
Choose your new plan

Important: Before changing to a different plan, you should have at least one active and operating Bank Account, so it can be set as the billing account.

How can I switch to the Easy Card plan?

You can downgrade to the Easy Card plan from the Easy Savings one. To do so, you should close your Savings Accounts by following these steps:

Go to 🏠 Home
Tap on your Savings Account
Tap on Settings ⚙️
Tap on Close Bank Account

I forgot to change my plan and got billed. Can I get a refund?

The answer is yes, if you contact us within 24 hours from the billing moment. To request this refund, you can contact our Support Team via the in-app chat and inform us which plan you want to use.

Before requesting your new plan, make sure your account fits into the plan’s applicable benefits (number of Bank Accounts and cards active).