EliseLegend- Edited
Hey bunqers 🌈,
To give you full control at any time, you can always change your plan directly from your bunq app 🙌
Follow the steps below:
- Tap on your Profile in the top left corner
- Select Plan
- Go to Switch Plan
- Choose your new plan
Important: Before changing to a different plan, you should have at least one active and operating Bank Account, so it can be set as the billing account.
I forgot to change my plan and got billed. Can I get a refund?
The answer is yes, if you contact us within 24 hours from the billing moment. To request this refund, you can contact our Support Team via the in-app chat and inform us which plan you want to use.
Before requesting your new plan, make sure your account fits into the plan’s applicable benefits (number of Bank Accounts and cards active).
What happens to my physical cards when I downgrade?
If your current plan includes a physical card, you can continue using it without any issues.
However, if you downgrade to a plan with fewer or no physical cards, any extra cards exceeding the new plan’s limit will be frozen and non-functional. These cards will remain inactive until you upgrade to a plan that supports them.