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  • Reached the Virtual Cards limit

I have an update today from customer support here is what they told me. "Thank you for your message. I understand that there has been some confusion and miscommunication about the online cards.

We won't stop providing online cards and with your Premium subscription you will be able to order 5 free cards and add a 'bundle' of 5 card to your subscription for €9,99 with a limit of 20 online cards per year. "
So this means the previous two customer support agents were either misinformed or lying ad I also didn't believe they would stop online cards overall.

    @Mikis-Turquoise-Hummingbird#193384 Very good! Phew. So did they also solve the problem for you with it erroneously stating you’ve reached the limit?

      @LH-Black-Wolf#193388 No they forwarded the issue about the card limit to the developers again. The first time it was during June and then after a month or so I got a message from the developers that there is no bug and the limit on my account is correct which is absolutely not true because I have proof and I sent them screenshots of transactions with cards used that are older than 1 year and therefore should not account to the 20 cards annual limit I hope this time they do a proper work and fix it let's see.

        @Mikis-Turquoise-Hummingbird#193401 Maybe this is an issue of definition, but if you still had the cards active or frozen (so not completely blocked) during some time frame in the 2nd year, then they would still count, or would they not? At least that's how interpreted the 20 cards limit until now. So just having some transactions more than 1 year ago wouldn't mean anything.

          @Jakob-Y#193404 I believe it counts from the moment of creation of the card. It says 20 cards annual and I have confirmed it by bunq that's its 20 cards within the past 12 months.

            @Mikis-Turquoise-Hummingbird#193410 Yup that's what I figured. If we both have a different understanding in regards to how the limit is calculated, then maybe the issue is not about online cards no longer working, but about how exactly the rules are interpreted by different parties. But I guess we'll get some clarification soon.

              Hello bunqers! 👋

              Quick update: Virtual (Online) cards are still available!

              We encountered some bugs in the past, but thanks to your reports we were able to fix them right away!
              All bunqers with Premium, Business and SuperGreen subscriptions can have 5 Virtual cards for free, you can also add 5 extra Virtual Cards to your account for extra fees. This way you can have a max of 20 Virtual cards per 12 months.

              Check out this post for more info. 🔍

              Wishing y'all a beautiful day today! ☀️

              Cheers,

              Ajara 🌈

                @Ajara#193520 It's great to hear that virtual cards will remain available for all bunquers. Let me know how soon you can fix my issue as I cannot anymore virtual cards and the bug is not fixed on my end I have uploaded to you the proof from past transactions that show some of my cards that were accounted in the total of 20 cards per 12 months are actually older than 12 months and therefore my limit needs to be adjusted. Thank you

                  @Mikis-Turquoise-Hummingbird#193747 I don't have any privileged info from Bunq but my intuitive understanding of the limit rule is "# of active cards during last 12 month" so that the freezing date would be the important one and not the creation date.

                    Anyway after checking the Bunq post about online cards, I have to say your interpretation seems 100% right.

                      @Manuel-LesLilas#194000 Yes it's the creation date that matters I ve been back and forth many times about this topic with bunq support.

                        a month later

                        Still no solution. I cannot create any more virtual cards although I ve been told repeatedly by bunq support that the limit is 20 virtual cards in a time frame of 12 months and not in a calendar year and I presented them proof of me having transactions with virtual cards that they include in the 12 months period that actually dates way long before that and therefore they should not be included. It was escalated to developers but they didn't do anything. Does any one face this issue like me where he cannot create virtual cards?

                          @Mikis-Turquoise-Hummingbird#199942 Hey Mikis, just a side note while you wait on progress outside your control.

                          You could create a (free) Revolut account which provide “disposable virtual card”.

                          So after every transaction, the numbers are rotated. Ideal for one time payments; they also have a permanent online card which you could use for subscriptions.

                          I know it is not ideal, but better than nothing and maybe you can use it as a temporary measure.

                          —-
                          I do have some questions if you are up for it, just to understand your situation better:
                          1. How many online cards do you have in an active state?
                          2. How many in a frozen state?
                          3. How many in a deactivated (permanently) state?

                          1. Can you see/infer in your app when your last online card deactivation/removal was?

                            @Joeri-Silver-Lynx#199972 Hi thanks for your input but I do definitely prefer to use bunq over revolut or some other app but I will check it out. Right now I have 4 active virtual cards. None frozen and deactivated I cannot view at all do you have this feature from your end where you can see your deactivated cards? I can only see deactivated Iban accounts. But I check from PayPal some old transactions and I was able to find some that used virtual cards that date before the 12 month period. Thus my limit should reset but it does not. All I get from bunq support is "we will forward this to ours developers so they can check properly" but months pass they do nothing then again the same story I message the support and they say same story for developers I never ending loop. This been going on for 5 months or so.

                              8 months later

                              Hi , it says i have exceeded the 20 virtual card limit.i am nt able to issue more.. what to do ?

                                @Priyanka-Yellow-Kiwi#221983 There‘s a yearly limit of 20 virtual cards. After that you cannot create new virtual cards. You can still order physical cards.

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