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  • App not accepting address during sign-up.

I'm trying to add a BUNQ+1 for my wife, but no matter what variations we try, the app will not accept our address (entered manually as auto doesn't work) on her iPhone. So have not been able to complete the process.

A bit weird as I used the exact same address when I signed up (on an Android phone).

Have asked bunq for help, but no reply.

Anybody else come across this problem?

    Hi šŸ‘‹ @New-Silver-Turtle-3811301072#206698

    It could be the bunq app uses the GPS location to verify the address you submit. Make sure the bunq app has location access and you are near the official address when setting up the account.

      @Tim#206704 Good suggestion. Checked and access is ok.

      I have a feeling it is to do with the postcode, as although the country is set correctly, it will not allow spaces, which there should be. It's as if it is looking for an all number continental style code (we're in Ireland and have codes more like in the UK).

      So still stuck.

        @New-Silver-Turtle-3811301072#206741 In that case I suggest reaching out to support either through the in-app chat under Profile > āš”ļø > Get Private Support or on support@bunq.com.

          @Tim#206743 Ok, will do.
          Thanks

            17 days later

            Anyone know how to solve this even if location is on still saying invalid

              @New-Lime-Penguin-3946469745#208899 You are physical in the country of the entered address?

              You can contact Support via Profile > Menu (the round button with bunq colours) > Get Private Support or via support@bunq.com.

                @Bastiaan#208901 Ya Iā€™m in the address right now I need to use

                  8 months later

                  Still dealing with this problem..

                    Hi šŸ‘‹ @anabelpacocano#227181

                    Thanks for your contribution! You can resolve this by contacting us through the private support chat and sharing a proof of address. You can find the support chat as follows:

                    1. Go to Profile
                    2. Tap āš™ļø
                    3. Scroll down
                    4. Need Help? Get support!

                    Alternatively, you can send an email to support@bunq.com from the email address you've registered at bunq. More info on support here.

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