Are you locked out of the app, or did you forget your security code? Don't worry! You can reset it in the app.
First things first…
Before trying to reset your security code, be sure to:
- Update to the latest version of the bunq app.
- Start the login process using the same phone number or email address you have registered with your bunq account.
- If you want to login with your email address, make sure it has been confirmed. You can check if you did this by searching for the confirmation email within your inbox.
- If you want to login with your phone number, make sure you can receive SMS messages and have entered the correct area code.
Once you reviewed the above, select the link that best describes your scenario:
Same phone number
I have the same phone number and I can only verify my identity with my ID. Click here.
New phone number
I have a new phone number. Click here.
Forgot your PIN?
To reset your PIN click here
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