Hey bunqers 🌈
Did you get locked out of the app or forget your security code? No need to fret! You can easily reset it right in the app. Here's a quick checklist before you start:
- Make sure you're logging in with the same phone number or email address that you used to register your bunq account. It's like your personal key to your bunq world!
- If you're using your phone number to log in, ensure you can receive SMS messages and don't forget to enter the correct area code. We wouldn't want your reset code going on a trip to a different country!
- Opting to log in with your email address? Great! Just double-check that it's been confirmed. You can do this by looking for the confirmation email we sent you when you registered. It might be hiding in your inbox.
Once you've ticked off these steps, you're all set to reset your security code. If you need any more help, don't hesitate to reach us out. We're here for you!
How do I reset my security code?
Click here or follow the steps mentioned below:
- Update to the latest version of the bunq app.
- Tap on Already a member? Login!
- Tap on Forgot security code?
- Enter your phone number or email address that you’ve registered with your bunq account and tap on Next.
- Authenticate yourself through the Incode flow with a selfie
- Choose your new security code.
Did you face an error? Don't worry! Our support team will assist you in 10 minutes if you select the SOS support option 🆘
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