Comment un bogue aussi essentiel peut mettre autant de temps à être résolu ? Je galère à chaque paiement Amazon ou Paypal. Ca fonctionne aléatoirement une fois sur trois... Idem pour mon épouse'

    10 days later

    @Manuel-LesLilas#221580 Hi there 👋

    I checked and I see you reported this trough our in app support chat. We did request a bit more information from you, so please check the last message we sent and respond to it, so we can resolve this faster for you! Both your understanding and cooperation are much appreciated 🙏

      @Nikoleta#222049 Hi Nikoleta, you asked me for a proof that the merchant implemented correctly the 3DS2 protocol. The merchants are Amazon and Paypal so:
      1/ I'm quite sure you actually already know the answer to your question
      2/ Whatever the answer is, it's not relevant because Bunq is not Apple and Amazon won't change their process to please you. So basically you're just punishing your customers here
      3/ the new protocol is not even mandatory yet (end of June if I'm right)
      4/ there are exceptions to it like for merchant that have a low rate of fraud or that are explicitly designated as "to be trusted" by the customer. So maybe you could help here.
      "Supoort" is not asking the customer more questions to make him feel faultly or to buy time. I sincerely had the feeling that that's you were doing, so that's why I didn't get back to you.

      I think Bunq knows precisely where the problem lies but isn't trying hard enough to solve it or at least isn't communicating in good faith about it.

        @Nikoleta#222049 Das es Probleme mit Amazon und der bunq Kreditkarten Zahlung gibt, ist ja nun wirklich nichts neues mehr.
        Sicher das bunq hiervon noch nichts mitbekommen hat und mehr Informationen benötigt?

          @Manuel-LesLilas#222058 Die Fragen vom Support empfinde ich als eine Unverschämtheit. Was ist bloß bei bunq los. Wie soll ein Kunde Einblick in die 3DS2 Implementierung von Amazon & Co. haben. Der Fakt, dass die Zahlung mit Karten anderer Anbieter funktioniert sollte doch ausreichen.

            Thank you for your feedback, bunqers!

            Yes, we are aware of the issue and working on fixing this, but we are also currently looking into each case separately to make sure we can provide you with the best possible solution. @Manuel-LesLilas I'll escalate this to the respective team so we can fix this for you! Once we have more information we'll let you know within the app support chat.

            Both your understanding and patience are much appreciated 🙏

              6 days later

              We need this issue solved, is a big bug that bunq will lose a lot of users

                Klotte travel card ik kan me saldo niet zien wordt telkens aangegeven dat ze hier op terug gaan komen ik wacht al 2 week niets gehoord

                  @New-Blue-Eagle-3479914181#222384 For this issue you need to contact Private Support by going to the [Profile] tab > [Menu] 🌈 > [Get Private Support]. Check this article for more information.

                    How can this still be a problem? It’s over five months since the first report. I am having. The same problem too. Please fix this soon. We pay the fee to use the accounts, because we want to be with Bunq as a bank. Please fix it so we don’t have leave.

                      7 days later

                      @NucleoCristal#223495 Hi there 👋

                      Please contact us in the app chat (Profile > ⚙️ > scroll down > Need help? Get support) so we can manually fix this for you. Thank you for your understanding and cooperation!

                        16 days later

                        Hat schon jemand Infos wie der Stand des Problems ist?

                        Ich habe auch eine online Karte die ich nicht benutzen kann. Ich bekomme auch die Meldung Karte ist gesperrt. Aber die Karte ist nicht gesperrt.

                          Same issue here with my business account card. Was working nominally for a few weeks and then Bunq stopped working altogether (how's that for a slogan). All the while I had zero feedback or indication that my card was blocked. Could it be that maybe the all 3rd-party payment clients around the globe stopped working at the same time? Nope just Bunq shadow-blocking my card, hoping I don't find out.

                            @Sebastian-Golden-Quokka#224871 Hi 👋

                            I checked and I see we picked up your ticket in the app, please check our message there 🙏

                              6 days later

                              I try to buy some stuff form Amazon since Sunday with my business account credit card without success. Private support communication is pretty useless. I only get "we are working on it"...

                                I have this problem for several months.
                                It's really complicated to not be able to use the virtual cards.
                                Today, it's at Orange (French Mobile Provider) that we can't pay anymore, bunq refuses the payment because the "card is blocked".
                                I tried to block it and unblock it and generate a new CVC, but the payment is always refused. It's marked "card blocked" on the page to make the 3DS.

                                bunq claims to be working on a patch for several weeks.
                                How can it take so long? I have the feeling that it's easier to increase the pricing than to fix a bug that gives problems to many customers.

                                The problem with physical cards with bunq, you can't block remote payments like at N26, Revolut or others. The card is completely active or it is completely blocked.
                                If you could block remote payments, you could use the physical cards until bunq fixes the problem one day...

                                I have the problem at 7 merchants until today. Always at known merchants like Amazon, PayPal, Nintendo, Orange... All of them do 3DSecure, and bunq instead of offering the 3DS secure writes on their page that the card is blocked ( https://acs.touch.tech/v1/emv3ds/challenge ).

                                One person explained to me that ACS stands for Access Control Server. This is the service that is declared by the card issuer to the Mastercard network to do the strong authentication (SCA aka. 3DSecure).

                                The ACS is Stripe's, as if bunq subcontracted Stripe to do the strong authentication. So bunq does not manage this service and delegates to an external company.

                                It would be nice if bunq could tell us if the problem is with them, or if it's a bug with their chosen partner (Stripe), and what they plan to do to fix the problem.