@Tonnie-Turquoise-Butterfly#227849 Hi 👋🏼 Tonnie,

I understand you concerns, and yes…. this all sound scary.

BUT, let’s put things in perspective. The bottom line: if you just do your thing like every normal person would, there is nothing to be afraid of.

Why people get blocked?
Every bank is by law obligated to know their customers and make sure they don’t do anything illegal, like money laundry or use their account for fraud. So, bunq will monitor all payment traffic 24x7, also to protect us users. When a transaction stands out, bunq could ask the user for extra information. No big deal at this point. But when a user can’t give a valid explanation for example, bunq could block the account temporarily. Ultimately, bunq could close down your account, but they won’t take such decisions lightly!

But all those reviews?
Well, the biggest problem here is that we only see one side of the story! Believe it or not, but also criminals post reviews. You can almost always assume that people aren’t as innocent as they claim to be in a review.

I bank at bunq for a few years now. I never ever ran into any kind of trouble. And 99% of the users will also never experienced any issues.

In the end it’s all about trust. Do you trust bunq to guard your money? I do!

@New-Aquamarine-Ram-4242295169#290810

bunq belt nooit, je kan ze niet bellen en in contakt komen gaat zowizo heel moeilijk
dus het fijt dat je "met bunq gebeld hebt " is al raar, elke bunq-er weet dat dit niet kan

Malheureusement comme le dit Marcel Bunq n'appelle jamais. Vous pouvez tenter de joindre le sos par cette méthode https://together.bunq.com/d/44000-how-can-i-contact-sos-support

Mais je doute qu'ils puissent faire quoi que ce soit vu que j'imagine que vous avez vous même donné vos informations au scammer.