Hey bunqers 🌈
SOS? No sweat, we'll help you in no time! If there’s an SOS type of issue with your app or cards, you can use our brand new feature straight from your bunq app. Once we get your SOS request, your problem will instantly become our nr. 1 priority.
How can I contact SOS Support?
When you open a support ticket you can now select the SOS support option. When you do, you can let us know exactly what your issue is by taking a screen recording, sending us a voice message, or by simply writing down your issue. Afterwards, we’ll contact you in 10 minutes.
Simply follow these steps to open a SOS chat through the app:
- Go to Profile
- Tap 🟢 Support Center
- Tap 🟢 Get Support
- Tap "I need SOS help"
- Press "Continue"
- Record screen and submit, or submit text/attachment
Note: You're allowed to reach out to SOS Support once every 28 days. However, you can always seek help through the regular Support Center at any time.
You simply need to call +31208083666 and the automatic support flow will take you through the process from thereon. Keep in mind, we'll never call you from this number. If you are on the phone with someone pretending to be us, please hang up and inform our team immediately!
We always look at every request with high priority. However, with the SOS Support messages, we'll provide you with an answer through our in-app Support chat within 10 minutes so that your emergency is resolved faster!
❗️WARNING: Please keep in mind that we never call our users to ask for personal information, like email, security code, card details, etc. Remember that private information is only shared through our secure chat in the app 💬
How does the SOS Support Phone tool work?
Once you call +31208083666, you’ll be able to choose an option on how we can help you and follow the automated flow in your native language (English, Dutch, German, Spanish, French):
- 1️⃣ Freeze card (1️⃣ Freeze card / 2️⃣ Freeze card and account)
To make sure your account and funds are safe and secure at all times, the option to freeze your card and / or account is just one phone call away. Just press the button needed and your card will be frozen. Once we've confirmed the security of your account, we'll assist you with the necessary steps to unfreeze them.
- 2️⃣ If you suspect being hacked or someone else has access to your bunq account
We'll send a SMS or email to you with instructions to report your case via http://www.bunq.com/report
- 3️⃣ If you suspected fraud
We'll send a SMS or email to you with instructions to report your case via http://www.bunq.com/report
- 4️⃣ If something isn't working and you need urgent help
You’ll be able to describe your case and once you’re done, you’ll be contacted through Support Chat from a Support Guide.
- 5️⃣ If you have a different, non-urgent question
During the call, we’ll ask if you have access to your bunq app. If you do not have access, we’ll ensure to reach out to you either through SMS or email, based on the contact information you have verified and linked to your account.
I was advised on the phone to contact Support from the app. What do I do now?
Don’t worry, finding personal Support in the bunq app is easy and fast. Just follow this process to contact the Support team through our Support Chat in the app:
- Go to Profile
- Tap on 🟢 Support
- Tap on 🟢 Get Support
- Categorize and describe your issue
- We'll get back to you as soon as possible
For these and other improvements, update your app today! 🏃♂️
Stay tuned for more exciting updates and features in the future!
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