@Gerhard-Yellow-Frog#228265 I let them know to clarify this officially. Bunqers are too smart not to find the needles …😉 bunq official communication isn’t quite yet where it belongs 😄

It would be great if this 0.5% fee only apply to those with local currency and that sounds kind of reasonable as Bunq need to set a lot in the background to offer this. And indeed @bunq should help us and clarify

I’ve got a reaction from Bunq:

With bunq, you save money on conversion when spending abroad by getting the real exchange rate. Soon you’ll also be able to receive, convert, hold and spend in multiple foreign currencies without having to leave your bunq app with Local Currencies.

To enable this we need to create and maintain a complex network of branches, entities and partnerships that come at a significant cost. Additionally we need to cover the risk of currency fluctuations whilst the FX markets are closed. To cover these costs we’re introducing a ‘Network fee’ of 0.5%.

ZeroFX will continue to give the real exchange rate for all our Easy Money and Easy Green users. This applies to all card payments and the newly introduced currency conversions from the bunq app.

The type of payments the network fee is applied to, is shown on the pricing list. There you can see an amount + "netwerkkosten" or "network fee".

@Maurits-Aquamarine-Akita#228409 🙈

Tja hier hoef je niet voor bij bunq te blijven, deze “netwerk few” is net zo duur als de wisselkoers bij knab. En voldoende andere “unicorn” concurrenten die dit gratis aanbieden. Jammer gewoon dus weer een extra kostenverhoging.

@Maurits-Aquamarine-Akita#228409 Verstehe ich richtig? Bunq berechnet nun unter anderem auf alle Kartenzahlungen in Fremdwährung eine Netzgebühr um die Fremdwährungskonten, die damit ja erstmal nichts zu tun haben, zu finanzieren?

@DanielL#228435 I think that’s the case unfortunately. Quite disappointed.

A network fee?!? 😅😅 Okay, it is getting more and more creative.

@DanielL#228435 So verstehe ich es auch. Eine absolute Nischenanwendung wird quersubventioniert. Da hätte ich eine verursachungsgerechte Gebühr besser gefunden.

@equilibri0#228519 So toll wie die Technik/ Programmierung bei bunq ist, so schlecht ist die Kommunikation. Wer denkt sich sowas aus und verbindet große Updates mit Preiserhöhungen?

@Johannes-Red-Panda-463593470#228520 Zum Beispiel Apple am nächsten Dienstag

@Bernd-Cyan-Penguin#228521 😅 Wobei der Vergleich schon etwas hinkt. Bei Apple habe ich noch nicht erlebt, dass Konditionen eines bestehenden Vertragsverhältnisses sukzessive verschlechtert werden. Und das zudem noch versteckt als super tolles Update für die Kunden.

@Bernd-Cyan-Penguin#228521 Tatsächlich sind die Preise bei Apple seit Jahren recht stabil. Stabil hoch, aber stabil.
Dienstag wird es wohl erstmals seit langem wieder Anpassungen geben, weil wegen Verteuerung der Chips.

Again a disappointing (hidden) price hike. And again loss of a differentiating factor of Bunq. Well at least I get to hear about trees, since of course that's much more valuable than actual banking features.

It's sad that I need to pay this fee to (according to Bunq) finance a new feature (foreign currency accounts) that I don't even want.

Has someone of you had an FX payment recently? I had a USD payment from my EUR account on Feb 1 and they charged a lot more than 0.5% network fee.

Support figured out that they used the rate from the day before, not the one from the day the payment was made on. They can’t fix it because MasterCard supplied them this old rate they say.

You might want to check your FX rates. Would be good to know whether this is a more systemic issue or just a one-time fluke.

Still disappointed by the answer 🙁

@Gerhard-Yellow-Frog#236986 Interesting! Do the rates you got from that payment differ from the ones that are shown on the Mastercard currency converter for that day and currency pair?

@Jakob-Y#236988 Yes; by a bit over 1%