Hey bunqers 🌈
Our aim is to help you make life easy. That’s why we promise to open your bank account in just 5 minutes from your phone. You don’t have to waste time on paperwork or visiting a branch! For us to deliver our 5-minute-promise, we need a few things from you. You can find an overview below! 🚀
5-minute-Personal account 💸
Opening a Personal account with us in 5 minutes is possible when you have all the required information at hand, so that we make the necessary checks right away and welcome you on board!
During the verification we’ll ask you for your ID. You can check all the accepted IDs here 🙌
Take the perfect picture! When we ask for a photo of your ID, make sure to stand still and ensure the lighting is good enough so that the info on your ID is readable.
When completing your video verification, be sure that we can see your face and that you say the numbers on your screen loud and clear. You can read more about video verification here
5-minute-Business account 💼
In order to open a Business account in 5 minutes, it’s important you have the necessary documents at hand. Here are some pro-tips on how to prepare for the process:
Check the accepted legal forms in advance so that we can open your account in 5 minutes. You can see all the legal forms we accept here
Collect all the documents we need for your verification. You can see a detailed explanation on all of the necessary documentation here 👀
My verification is taking more than 5 minutes, what do I do?
It may be that we need further details in order to verify your account. Here are the main reasons why your account might not be verified in 5 minutes:
- Proof of Residence required
It looks like there’s a mismatch between the address you entered and the geolocation of your device. If we're unable to confirm your address based on your geolocation, we’ll request an official document that proves your residence address. You can learn how to prove your address here
- Insufficient or wrong documents provided
In some cases the documents you’ve provided during the verification process don't give us all the info we need. When this happens, we'll ask you to provide another document or further details. No need to worry - the app will guide you to provide the requested document, or you can submit it through the Support center ✨
As a bank, sometimes there are legal regulations we must follow in order to complete your verification. In such cases, we’ll make sure to send you a message in the app to let you know the details and how to proceed.
In some specific cases your verification may take more time. We’d like to ensure that you’re up to date on your verification status, so we’ve implemented the Waiting List ✨
In case we can’t open your account in just 5 minutes, we’ll ask if you’d like to join the Waiting List. This is a queue where all users who weren’t able to be verified in time can wait until we can offer a 5-minute verification 🙌
You can learn more on how the Waiting List works here 🌈
Want to learn more?
Explore more bunq knowledge here 🌈