Christine
HI 🙌 there,
I am not sure if your request has anything to do with this thread.
If you do not have access to your account you should contact bunq support:
https://together.bunq.com/d/1038-how-can-i-contact-bunq
If you need different kind of information for which the community can address you to the right knowledge article or suggestions, you should open a new thread with detailed information of what is your problem and what you are trying to do. Make sure you do not share on this forum any private information as this is a public area visible to anyone.
Have a great day 🌈
GG