bunq Together

Forecast not working

Gianguig

Hi there,
I wonder if anyone has the same issue as I have with the Forecast feature, the graph that appears if you click on the Central Dial once you are into a sub account.

I get paid my wage every single month since years (in NL is the 23rd .. unless weekends) and my wage increased a bit.. but mainly remained stable for a long time (more than a year). I have mostly the same expenses via Direct Debit or scheduled payments.

The Graph forecast seems to ignore all these information and just rises to an amount which is not equal by any means to my wage around the 25th of any month. Also the forecast "Based on your current behavior, you'll easily make the end of the month with XXXXX on your account" does not make any sense as looks like it does not consider at all the fixed monthly income by wage.

I guess the AI behind this feature is quite weak or does not get all the data feeds it needs to produce valuable results.

I open tickets in the past and they got closed reporting that a bug had been passed to Development and also got confirmation bug was fixed but I did not notice any difference.

Apart from being a cool feature with a nice graphic lay out.... unfortunately it is currently useless.

Hopefully if anyone else gets this issue it can be looked at seriously and fixed... I always hoped it would have happened in the next release... but nope.
By comparison, ING has the same feature and really worked perfectly (I do not use ING anymore).

Thank you for attention.
GG

New-Pink-Gazelle-3306282177

Je n'arrive plus a voir mon.compte

New-Pink-Gazelle-3306282177

Jai un.compte bunq.je ne les pas fermé je voudrais le récupérer jai mon.salaire qui tombe a la fin du mois

Gianguig

Christine
HI 🙌 there,
I am not sure if your request has anything to do with this thread.
If you do not have access to your account you should contact bunq support:
https://together.bunq.com/d/1038-how-can-i-contact-bunq

If you need different kind of information for which the community can address you to the right knowledge article or suggestions, you should open a new thread with detailed information of what is your problem and what you are trying to do. Make sure you do not share on this forum any private information as this is a public area visible to anyone.

Have a great day 🌈
GG

pqckmqn

Bei mir funktioniert die Prognose tatsächlich auch nicht korrekt. Ich habe jeden Monat das gleiche Gehalt und ähnliche Ausgaben, trotzdem stimmen die Berechnungen nicht mal im Ansatz.

New-Raspberry-Akita-1027106658

Ich klage bunq so wieso sie haben kein support kein tel nummer garnichts !! Hatte viel email geschrieben aber kommt nichts zurück . Ich wird bunq klagen die nehmen gebühr aber für was es verstehe ich nicht wenn die nicht kümmern für ihre kunden

pqckmqn

bülent Vielleicht können wir dir bei etwas behilflich sein?

New-Raspberry-Akita-1027106658

Ich versuche jemanden zum erreichen aber bunq hatt kein zeit wie immer 🤣🤣

bunqVitaly

bülent Support waiting times right now are from 1-2 business days. Make sure not to close the ticket and you'll get a response eventually, as no email is left unread.

New-Raspberry-Akita-1027106658

Jedes mal gleiche antwort 🤬🤬🤬🤬

pqckmqn

bülent Ich verstehe, dass es frustrierend sein kann zu warten. Aber wenn du dein Anliegen hier schilderst (ohne private Informationen) können wir dir vielleicht behilflich sein.