Statements regarding 10 minutes reply on SOS tickets is simply not true, I've been waiting for 40+ minutes already and there is no reaction so I am wondering actually what is happening and if I should escalate this somehow or just silently leave to another bank.
I've been a customer for over 5 years and I was actively using Top Up my account with Credit Card. Today's morning I was trying to use this feature but somehow my CC used for top-ups last years was removed from the bunq app (I never removed it of course), so I had to add it again to use the feature. After the first top-up it says that I have reached the daily limit, which was never the case before. The only information related to top-up limits is 2018 post here which says that the limit 500EUR/day is applied for the new accounts under 1 month of age, but my account is over 5 years, so I suppose this is not the case.
If the limits are changed, why there is no information on this anywhere? Why support is not responding on the SOS case opened? This is extremely frustrating, especially if you have payments due.
