• Sustainability

  • Where does all this criticism come from?

Hello fellow bunqers,

why is there so much criticism for bunq on the Internet and here in the community?

A lot of people complain about lost innovations, frozen accounts, support, and green washing but I really can’t relate to this critics.

I love the climate aspect of easy green. And if you don’t, you don’t have to pay Easy Green.

And innovations? With every update, there are added new features. Lately easy investment and bunq Web 2.0.

We already have 25 IBAN, local and auto currency, Digicards, offline and dual Pin and so much more.

I really don’t see any competitor who offers the same functions and possibilities on the market right now.

Glad to hear your opinions.

    I think there have been changes the last few months/year that not all users agree with.

    The friends page for example, or the lottery option. Some people think bunq should focus on banking/financial features, and not on social/friend features.

    And I read often that contacting bunq support sometimes takes days/weeks. I guess people want an answer quickly when it comes to their money?

      I have problem and trying to contact with them but it’s like going to wild to look for unicorns.

        @thijsoost#243227 But aren’t they adding always new features related to banking? In my feeling they do.

        The lottery is simply a marketing tool, I am fine with that.

        And the friends tab may be useful for someone, I am completely ignoring it. But does it harm me? No. Do I have lesser features because of it? I don’t think so.

        The support I can agree even I got an answer mostly within a day or faster. That’s one of the few things bunq should work on. Not necessarily a live chat or so, just faster response times would even do the trick.

          @pqckmqn#243238 They also add banking features indeed, but most people only complain about the other features (and not praise the new banking features).

          Personally I don't like the Friends tab, I never use it. I think people would like bunq to spend money/time on features they think are helpful, instead on other "useless" features.

            @pqckmqn#243217 I couldn’t agree more. I think there is no other bank like bunq, not even close.

            No question that bunq is rapidly growing, both the app and company. And bunq isn’t your typical bank to say the least 👏🌈…

            I can imagine that there is a small, yet sometimes vocal group… that isn’t happy with bunq direction these days, especially in regard to social and environmental features. And that is of course perfectly fine, bunq isn’t the best fit for everybody. And there is a lot to choose from these days.

            Personally I think people who don’t like the bunq way of doing things (anymore), should seek for a bank that is a better fit, instead of complaining and sometimes in an almost aggressive way. Or give some positive feedback so we can have a discussion ;)

            Unfortunately, we have learned in the past that scammers that got kicked out of bunq, sometimes do end up writing negative reviews. So, don’t believe all the reviews you come across.

            But anyway… let’s all focus on all the positive things there is to say about bunq. And also lets share all the ideas we all have make the app and this community even better! Is there anything that comes to mind that you would like to see improved?

              Ik heb al maanden een geblokkeerd account. Op supportvragen krijg ik steeds de standaard reactie die mij geen stap verder helpt. Als ik de stappen opvolg, wordt mij gevraagd de stappen opnieuw te doen. Contact met een echt mens die mij verder kan helpen, krijg ik niet. Dus nee… ik ben geen fan van Bunq op dit moment. Nog niet.

                @New-Navy-Raccoon-1280136007#243252 Je bent niet verplicht Bunq the gebruiken. Er zijn andere banked, met echte kantoren.

                  @JohnDo#243243 I agree. There are a lot more banking options for people who don’t like the path bunq is going. Why stay and complain all day long, if you don’t trust your own bank?
                  This is with so much things nowadays a thing. People are always complaining not knowing how lucky they are to have these choices.
                  I think you bunq is very keen on keeping in touch with its users and to build a product for its users. Of course there will always be people you lose on a journey.

                    Ik heb alleen goede ervaringen met bunq. Ik denk dat de klachten komen van een tamelijk klein groep die dit niet als een standaard bank zien. Dat vele oplichters bunq gebruikte ja dat is misschien ook 1 ding maar ik zie de laatste 5 maanden toch flinke progressie bij bunq. Als je erover klaagt dan ga aub over naar een andere bank die jou beter schikt. Bunq ik ben blij met jullie en zou altijd wel mijn rekeningen bij jullie hebben!

                      @pqckmqn#243217 Na ja, der Support ist echt schlecht. Ich warte auf eine Überweisung von 75.000 Euro, seit Sonntag bzw. Montag. Geld kommt nicht nicht und den Support bekommt man auch nicht zu fassen. Ist ja nicht das erste Mal das Geld nicht ankommt.

                        It’s just virtue signaling

                        There are no trees planted

                        All the new features are irrelevant

                        Most expensive bank in NL, has the least amount of actual banking features

                          @Daniel8686#243298 Keine Ahnung, als ich zu bunq gewechselt bin habe ich ebenfalls eine höhere 5 stellige Summe von meinem alten Konto überwiesen, ohne Probleme. Sonntag ist kein Banktag und eine größere Summe kann immer auch durch die compliance Abteilung aufgehalten worden sein, die dann zeitnah auf einen zukommen. Ich verstehe, dass man bei diesen Summen unruhig wird aber bei mir ist bisher nie Geld verschwunden.

                            @zaza#243301 I can only recommend you to search for an alternative if your so unhappy with the features but to call them irrelevant is somewhat unfair if not even ridiculous.

                            I am from Germany and our banks are regularly pricier and have a lot less features.

                            Instant SEPA for example costs regularly around 50€-cents.

                            I know no German bank which offers 25 IBANs, offline and dual Pin, local currencies and auto currency payments. You can invest money since lately with a Robo-advisor. Apple Pay, Google Pay, 3 physical cards and I could go on and on.

                              @pqckmqn#243302 Das beruhigt mich wenigstens etwas. Ich habe gerade per Email eine Nachricht bekommen: Neuigkeiten zu meinem Nachforschungsantrag: Ich habe Nachricht erhalten und soll aif den Button klicken. Wenn ich darauf klicke, dann passiert aber nichts. Wie komme ich denn jetzt an diese Nachricht?

                                @Daniel8686#243305 Du kannst Nachrichten die bunq dir schickt in der App auch über dein Profil erreichen.

                                Allerdings solltest du einen Nachforschungsantrag auch immer bei der Bank stellen, bei der du das Geld losgeschickt hast (falls es wirklich nicht ankommt), denn es könnte genauso sein, dass bunq das Geld gar nicht erreicht hat bisher.

                                  @pqckmqn#243217 How about non existing support. Was promised they wil contact me within 5 hours. It is now 29 hours later and multiple requests from me. And.....nothing.

                                    @New-Champagne-Octopus-515612981#243360 and multiple requests from me

                                    Make sure you don't close the ticket and open a new one. Always let it stay open. If you want to add more information, add it to your existing ticket. The response times are a bit elevated right now, so instead of 5 hours I would expect something like 1-2 business days.

                                      Speaking as one of the vocal negative Bunqers, I’d like to share my perspective.

                                      To summarize my view: I’ve been a customers of Bunq since 2016 and over the years I’ve seen an increasing trend of:

                                      • higher prices, I remember when Bunq was the cheapest bank, now they’re the most expensive
                                      • less focus on actual useful features and more “gimmick” features like the friends tab, lottery etc
                                      • increasingly worse service
                                      • and worst of all: Bunq never admits mistakes. Always pretends everyone is always happy with everything they do.

                                      To all saying “find a different bank that suits you”: that’s the most frustrating thing. I thought I’d found that in Bunq but not anymore. And what Bunq used to be, cannot be found elsewhere. That being said I am in the process of moving Banks. If the service you get is just as bad as traditional banks, then I’ll move to a bank that at least charges less for their shitty service.

                                        Oh and I forgot to mention the bugs. I can’t remember the last update that wasn’t riddled with them 🪲