Where does all this criticism come from?

pqckmqn

Hello fellow bunqers,

why is there so much criticism for bunq on the Internet and here in the community?

A lot of people complain about lost innovations, frozen accounts, support, and green washing but I really can’t relate to this critics.

I love the climate aspect of easy green. And if you don’t, you don’t have to pay Easy Green.

And innovations? With every update, there are added new features. Lately easy investment and bunq Web 2.0.

We already have 25 IBAN, local and auto currency, Digicards, offline and dual Pin and so much more.

I really don’t see any competitor who offers the same functions and possibilities on the market right now.

Glad to hear your opinions.

JohnDo

Markus I couldn’t agree more. I think there is no other bank like bunq, not even close.

No question that bunq is rapidly growing, both the app and company. And bunq isn’t your typical bank to say the least 👏🌈…

I can imagine that there is a small, yet sometimes vocal group… that isn’t happy with bunq direction these days, especially in regard to social and environmental features. And that is of course perfectly fine, bunq isn’t the best fit for everybody. And there is a lot to choose from these days.

Personally I think people who don’t like the bunq way of doing things (anymore), should seek for a bank that is a better fit, instead of complaining and sometimes in an almost aggressive way. Or give some positive feedback so we can have a discussion ;)

Unfortunately, we have learned in the past that scammers that got kicked out of bunq, sometimes do end up writing negative reviews. So, don’t believe all the reviews you come across.

But anyway… let’s all focus on all the positive things there is to say about bunq. And also lets share all the ideas we all have make the app and this community even better! Is there anything that comes to mind that you would like to see improved?

Daniel8686

Markus Na ja, der Support ist echt schlecht. Ich warte auf eine Überweisung von 75.000 Euro, seit Sonntag bzw. Montag. Geld kommt nicht nicht und den Support bekommt man auch nicht zu fassen. Ist ja nicht das erste Mal das Geld nicht ankommt.

New-Champagne-Octopus-515612981

Markus How about non existing support. Was promised they wil contact me within 5 hours. It is now 29 hours later and multiple requests from me. And.....nothing.

Nynke-Turquoise-Zebra

Markus Negative feedback is there to also tell Bunq that something has been a wrong decision. Without it, how will they know if people are not satisfied?

I'm sorry, but even I complained about the last update. The fact they went from paying through their own feature to Google pay is just not a good thing in my opinion. It's not innovation, it is cutting costs. Sharing information like our bank details to a company like Google is a risk, which I did not choose for. So yes, I get why many people complain.

Of course they do good things, which cannot hurt to be mentioned. I agree with that, but feedback is important too.

thijsoost

I think there have been changes the last few months/year that not all users agree with.

The friends page for example, or the lottery option. Some people think bunq should focus on banking/financial features, and not on social/friend features.

And I read often that contacting bunq support sometimes takes days/weeks. I guess people want an answer quickly when it comes to their money?

pqckmqn

Thijs But aren’t they adding always new features related to banking? In my feeling they do.

The lottery is simply a marketing tool, I am fine with that.

And the friends tab may be useful for someone, I am completely ignoring it. But does it harm me? No. Do I have lesser features because of it? I don’t think so.

The support I can agree even I got an answer mostly within a day or faster. That’s one of the few things bunq should work on. Not necessarily a live chat or so, just faster response times would even do the trick.

New-Violet-Hamster-2977807513

Thijs I couldn’t agree more with you

New-Silver-Jaguar-2686834012

Thijs I agree, Bunq should concentrate on banking and not all the other crap they try and push. They will loose customers for sure.

paatiik

I have problem and trying to contact with them but it’s like going to wild to look for unicorns.

Tomasz-Pink-Jaguar

Patrik Its true that sometimes you need to be patient but BunQ support always help to the final end :)

thijsoost

Markus They also add banking features indeed, but most people only complain about the other features (and not praise the new banking features).

Personally I don't like the Friends tab, I never use it. I think people would like bunq to spend money/time on features they think are helpful, instead on other "useless" features.

Tesseract

Markus De loterij is marketing? Ok maar ik betaal voor die marketing en maak geen enkele kans om in de prijzen te vallen want in mijn land kan je je niet aanmelden om mee te doen. Ik word dus uitgesloten maar mag wel meebetalen. Ik vind mijn geklaag daarover dan ook legitiem. Wat support betreft heb ik problemen gehad waar support zei dat ze bij me terug zouden komen en waar ik hen terug moest contacteren na ongeveer 3 maand omdat er nog steeds geen antwoord kwam van hun kant? Ik denk dat zelfs jij Markus dit wel erg lang zou vinden. Dus soms een beetje klagen mag , qua support is service onbestaand. Als je kaart niet werkt of je geld raakt zoek dan is zelfs 1 dag te lang wachten op een adequaat antwoord over hoe het opgelost word.

pqckmqn

John Do I agree. There are a lot more banking options for people who don’t like the path bunq is going. Why stay and complain all day long, if you don’t trust your own bank?
This is with so much things nowadays a thing. People are always complaining not knowing how lucky they are to have these choices.
I think you bunq is very keen on keeping in touch with its users and to build a product for its users. Of course there will always be people you lose on a journey.

New-Navy-Raccoon-1280136007

Ik heb al maanden een geblokkeerd account. Op supportvragen krijg ik steeds de standaard reactie die mij geen stap verder helpt. Als ik de stappen opvolg, wordt mij gevraagd de stappen opnieuw te doen. Contact met een echt mens die mij verder kan helpen, krijg ik niet. Dus nee… ik ben geen fan van Bunq op dit moment. Nog niet.

New-Raspberry-Toad-851213403

Joeri Je bent niet verplicht Bunq the gebruiken. Er zijn andere banked, met echte kantoren.

New-Real-Cobra

Ik heb alleen goede ervaringen met bunq. Ik denk dat de klachten komen van een tamelijk klein groep die dit niet als een standaard bank zien. Dat vele oplichters bunq gebruikte ja dat is misschien ook 1 ding maar ik zie de laatste 5 maanden toch flinke progressie bij bunq. Als je erover klaagt dan ga aub over naar een andere bank die jou beter schikt. Bunq ik ben blij met jullie en zou altijd wel mijn rekeningen bij jullie hebben!

pqckmqn

Daniel Keine Ahnung, als ich zu bunq gewechselt bin habe ich ebenfalls eine höhere 5 stellige Summe von meinem alten Konto überwiesen, ohne Probleme. Sonntag ist kein Banktag und eine größere Summe kann immer auch durch die compliance Abteilung aufgehalten worden sein, die dann zeitnah auf einen zukommen. Ich verstehe, dass man bei diesen Summen unruhig wird aber bei mir ist bisher nie Geld verschwunden.

zaza

It’s just virtue signaling

There are no trees planted

All the new features are irrelevant

Most expensive bank in NL, has the least amount of actual banking features

pqckmqn

Zalán I can only recommend you to search for an alternative if your so unhappy with the features but to call them irrelevant is somewhat unfair if not even ridiculous.

I am from Germany and our banks are regularly pricier and have a lot less features.

Instant SEPA for example costs regularly around 50€-cents.

I know no German bank which offers 25 IBANs, offline and dual Pin, local currencies and auto currency payments. You can invest money since lately with a Robo-advisor. Apple Pay, Google Pay, 3 physical cards and I could go on and on.

Daniel8686

Markus Das beruhigt mich wenigstens etwas. Ich habe gerade per Email eine Nachricht bekommen: Neuigkeiten zu meinem Nachforschungsantrag: Ich habe Nachricht erhalten und soll aif den Button klicken. Wenn ich darauf klicke, dann passiert aber nichts. Wie komme ich denn jetzt an diese Nachricht?

New-Lavender-Unicorn-3698083637

Markus Leuk dat ze dingen willen verifiëren, maar laat ze dat dan snel aangeven. Als je eerst 5 dagen moet wachten en meerdere verzoeken in de chat moet doen voordat je hoort waarom je geld er niet is, dan is dat gewoon heel slecht. Als er een bedrag overgemaakt wordt wat ze niet vertrouwen, dan moeten ze gewoon direct een informatie verzoek sturen naar de rekeninghouder. Die weet dan ook wat de status is en waar zijn geld is, kan de documentatie leveren en een paar uur later weer door.

macieYu

Markus They are making scams all the times. Every week I had diffrent issues with paying. Thats strange

pqckmqn

Daniel Du kannst Nachrichten die bunq dir schickt in der App auch über dein Profil erreichen.

Allerdings solltest du einen Nachforschungsantrag auch immer bei der Bank stellen, bei der du das Geld losgeschickt hast (falls es wirklich nicht ankommt), denn es könnte genauso sein, dass bunq das Geld gar nicht erreicht hat bisher.

Jakob-Y

Me and multiple requests from me

Make sure you don't close the ticket and open a new one. Always let it stay open. If you want to add more information, add it to your existing ticket. The response times are a bit elevated right now, so instead of 5 hours I would expect something like 1-2 business days.

Katarzyna-Unicorn

Me This same problem ,

Vincent-9870

Speaking as one of the vocal negative Bunqers, I’d like to share my perspective.

To summarize my view: I’ve been a customers of Bunq since 2016 and over the years I’ve seen an increasing trend of:

higher prices, I remember when Bunq was the cheapest bank, now they’re the most expensive
less focus on actual useful features and more “gimmick” features like the friends tab, lottery etc
increasingly worse service
and worst of all: Bunq never admits mistakes. Always pretends everyone is always happy with everything they do.

To all saying “find a different bank that suits you”: that’s the most frustrating thing. I thought I’d found that in Bunq but not anymore. And what Bunq used to be, cannot be found elsewhere. That being said I am in the process of moving Banks. If the service you get is just as bad as traditional banks, then I’ll move to a bank that at least charges less for their shitty service.

pqckmqn

Vincent Welche neuen Features würdest du dir denn wünschen? Ich lese oft, der Fokus wäre nicht mehr auf neuen Banking Features aber niemand erwähnt was genau ihm fehlt an Funktionen.

Den Preis für Easy Money z.B. gerade wenn man vom Pack ausgeht, empfinde ich für das gebotene eher günstig. Easy Green ist tatsächlich etwas zu teuer im Vergleich zu den Metal Konten anderer Neobanken, bietet aber CO2 Kompensation und bessere Funktionen.

Die Reaktionszeiten des Support sollten verbessert werden aber der Support an sich kümmert sich gut und ist freundlich.

Johannes-Red-Panda-463593470

Vincent Ich bin dafür Kritik offen anzusprechen und möchte nicht unhöflich sein. Aber alles was du aufzählst inklusive dem Punkt mit den angeblichen Fehlern in der Software ist einfach aus meiner Sicht maßlos übertrieben. Teuerste Bank? Du bekommst ein Konto ab 3 EUR im Monat. Schlechterer Service? Keine Ahnung wie du das misst. Ich habe nur gute Erfahrungen. Ich brauche auch keine Lotterie oder Freunde Tab. Aber hey, ist doch nicht so, dass deswegen alle anderen Features schlechter werden. Bunq updated regelmäßig. Wahrscheinlich sooft wie keine andere Bank. Welche wirklich schlimmen Bugs hast du dabei erlebt? Ich (iOS), keinen Einzigen, der mir jemals aufgefallen wäre.

Vincent-9870

Oh and I forgot to mention the bugs. I can’t remember the last update that wasn’t riddled with them 🪲