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What is the average wait time for a response from customer service?
Been waiting for my account to be ‘verified’ although it was verified 3 months ago. No help or response from customer service for almost 15 hours…

    @Alaina-Golden-Akita#252219 A response from bunq support is often within a few hours, sometimes a few days. You should receive a response within a week at maximum. If you're account isn't verified after three months, bunq probably needs more information/documents from you to verify your account.

    Keep your support chat open and don't close it, then you'll receive a response soon!

      Hi Thijs, the problem is it already HAS been verified, and after finally transferring money into the account, it suddenly needs to be verified, again

        @Alaina-Golden-Akita#252227 Maybe the account has been inactive for a long period? Or maybe there are other reasons for having to verify again, not sure. I would wait for a response from bunq support, because users in the community here can't help you with this, unfortunately.

          @thijsoost#252231 How do I get the money out of my account and close the account?

            @Alaina-Golden-Akita#252295 You should transfer the money to a different bank account. Then you can close the account via Profile > Settings > My plan > Close account

              @Alaina-Golden-Akita#252219 Gemiddelde wachttijd is zeker 48 uur…. Ze zijn erg sloom….

                DM on Twitter as well. They respond quickly there.

                  @New-Mustard-Ape-3805662586#252332 But often they refer to the in-app support chat

                    @New-Blue-Bear-3386955120#252311 Maybe they don't reply within a few minutes like other banks, but in my experience, the problem is (in the end) fixed as quickly. Often when they respond within minutes, they still have to forward your question to someone else or a different team, and then you still have to wait a few days for a response.

                      @New-Mustard-Ape-3805662586#252332 Thank you for the advice!

                        10 months later

                        Hello, I have a problem with my account, I cannot activate it even though I am the owner of the account, it has been unblocked 😡😡😡

                          @New-Mauve-Pig-2605226339#278078 Hi! Please contact bunq support if you're having issues with your account.

                            3 months later

                            Hi! I have a problem with my card (payment doesn't work), and bunq support (in the app) hasn't reply to me for a week! How is it possible? A week, Carl!

                              @New-Turquoise-Falcon-3841174046#281747 Hi Evgenii 👋 Thanks for reaching out, and for your continued patience 🙏

                              I understand you have an issue with your card. Your ticket with the support team has been picked up and you will receive a response in the app, shortly 🙌

                              Next time, if the situation is urgent, please remember you can also contact SOS support 🌈

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