Problems with switching to easy savings

Gianguig

Maryam Hi 👋,
It is not a trick. There must be an issue with your account for which the advice from Thijs still apply.
Please contact bunq support so that they can check your account and fix it.
Make sure to provide support with detailed steps of what you try to do and possibly as many screen shots as possible.
Good luck 🍀
GG

New-Violet-Lovebird-369716953

Thank you. I decided to close my account because I’m not happy with the app. So I transferred the money to another account.

Gianguig

Maryam Hi 👋,
Something that could solve issue… but not sure, is to delete the App from your device and re install it from the App Store.
If you want to try unless you have already opted for account cancellation.
Good luck 🍀
GG

New-Violet-Lovebird-369716953

Thank you. I think this account is very complicated and I prefer to delete my account

thijsoost

Maryam Bunq is indeed not your average banking app! The app offers much more features than other banks, and I love it!

If you find it too compliments and want to close your bunq account, check: http://together.bunq.com/d/18035

Nikola????-Navy-Bear

Hey there! What you need to do is open a savings goal and close your currently open sub-account. You can see how to open a savings goal here. Once you do that, you will be able to downgrade to Easy Savings. We will make sure to improve this flow going forward 🙌

thijsoost

@Nikola????-Navy-Bear#260803 This is so obvious, but I didn't think of it 😂

Good to know for in the future!

Gianguig

@Nikola????-Navy-Bear#260803 Hi 👋,
Good to know,
Really not obvious at all.
While the “downgrade” improved feature is released, could someone from bunq update or create an official FAQ document?
Have a great weekend 🌈
GG

Reinoud-Grey-Jaguar

@Nikola????-Navy-Bear#260803

Thanks, good to know indeed (had the same problem). Would be great if this is added to the FAQ.

Does anyone know if the IBAN of the new single-account is the same as the IBAN of the main subaccount before the transfer to Easy Savings?

Jakob-Y

Reinoud There is no such thing as a "main sub-account", but I'll assume that your question is: "After creating a savings goal, closing all other sub-accounts and downgrading to Easy Savings, will the IBAN of the savings goal stay the same?" Then the answer would be: yes.

Auke-Grey-Swan

I am a bit puzzled by the different types of accounts. I am trying to switch from easy money to easy bank but it wants me to close a subaccount because I also have a savings account. But according to the overview the easy bank also supports a savings account???

thijsoost

Auke Easy bank indeed includes:

1 'normal' sub-accounts
1 savings goal
1 joint account
1 card

If you're having issues, please contact bunq support.

New-Mandarin-Butterfly-1359179203

Hello!
I want to disable the savings rate on my account, which I connected by accident. I don't understand how this happened. I didn't do it on my own.
I want to withdraw money from the card as it was before through an ATM and pay on the Internet. Now I have a limit of only 2 automatic payments (These payments have already been exhausted for electricity and tolls). I want to stop using the savings mode so I can use my money.
Please help me I really need my money.

sotirios-Black-Moose

Hey there, Iryna 👋
After looking into this for you, I noticed that you have a regular sub-account, and not a Savings Account, so you should be able to withdraw funds and make payments with your card. Here you can check your account's daily limits, and here you can check how to change your account's daily limit, and how to change your card's daily limit.

In you encounter any issues, feel free to let our support team know, and they'll get back to you as soon as possible 🚀