bunqLegend- Edited
Hey bunqers 🌈,
If you've accidentally mistyped the IBAN or selected the wrong recipient, resulting in your money going to an unknown receiver, don't worry! Follow these steps to resolve the issue:
📌 Important: Have you been tricked into sending funds to an unknown IBAN? Submit a fraud report through our website form.
Did you send money to bunq's internal IBANs?
Have you transferred the money to any of these IBANs?
- NL04ADYB2017400157 (Adyen)
- NL78BUNQ2291284258
- NL83BUNQ2025105789
- NL46BUNQ2115632966
- DE83370190001011011182
If yes, these are bunq’s internal accounts, often used for payment processing (e.g., iDeal payments). Don’t worry - your money will bounce back to your account within 1-2 business days as a regular transfer. If you’ve sent money to our internal Adyen IBAN, they'll return to your Bank Account in 8 business days.
Note: If your money hasn’t arrived within 2 business days, make sure to request an in-app payment investigation.
Do you know the recipient?
If you know the recipient, contact them directly and politely request them to return the money. They can send it back as a regular bank transfer.
Is the unknown recipient’s IBAN Dutch?
If the recipient's IBAN belongs to another Dutch bank:
Reach out to the bank linked to this IBAN and explain the situation.
If the recipient bank’s not willing to cooperate, don't worry! Contact us back via the Support button in your Profile.
Provide screenshots of your communication attempts with the other bank, and we’ll investigate further on your behalf.
Does the unknown recipient have a bunq IBAN?
If the money was sent to a bunq IBAN:
- Contact our Support Team via the in-app chat
- Explain the issue, and we’ll investigate to ensure the money is returned to you as soon as possible. There is still a possibility that the recipient may be uncooperative.
Is the IBAN a non-Dutch and non-bunq one?
- Contact our Support Team via the in-app chat
- Explain the issue, and we’ll contact the other bank through either email or SWIFT.
What if the IBAN is no longer active or doesn’t exist?
Don't worry - just like with our internal IBANs, your money will be returned to your account within 1-2 business days as a regular transfer.
What if the IBAN is in a different currency?
If the IBAN you sent money to is in a different currency, the money will still be returned to your account as a regular payment within 1-2 business days.