Hey bunqers 🌈
If you’ve mistyped the IBAN or you’ve selected a wrong recipient causing the funds to arrive to an unknown receiver, there are a few things you can do. Check the steps below to see how to proceed in such case:
1. Have you transferred the funds to NL78BUNQ2291284258?
Then it appears that you’ve sent funds to our internal account. Don’t worry - the funds will bounce back to your account as a regular transfer (meaning that the bounce back may take up to 1-2 business days)
2. Do you know the recipient?
In such case, you can contact them personally and resolve the issue on good terms with them by simply requesting your transfer back. They can send you back the funds as a regular bank transfer and this way - reverse the funds back to you.
3. Is the unknown recipient with a Dutch IBAN?
If yes, then you should contact the bank in question and share the case with them.
If the recipient bank’s not willing to cooperate, don't worry! Contact us back via the Support button in your Profile tab, provide us screenshots of your attempts to contact them and we’ll make sure to investigate further for you.
4. Does the unknown recipient have a bunq IBAN?
If yes, then you can contact our Support Team via the in-app chat and explain the issue to them. Once you do, we’ll make sure to investigate further and return the funds rightfully as soon as possible.
None of the cases above applies to you?
Contact our Support Team via the in-app chat and ask for further assistance on your case 🙌
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