• Extreme wachttijden klantenservice

@Zenda#280985 Thank you for sharing your experience and feedback! We understand it's not ideal to wait for so long, however, we're doing our best to solve all of your support tickets as fast as possible 🙌 We greatly appreciate your patience and understanding!

    Ik wacht als sinds februari/maart op echte antwoorden van support, en foutloos documenten toevoegen bij het aangaan van buisiness-account.

    Ook krijg je automatische vragen, die geen enkele relevantie hebben voor onze situatie.
    Die je niet kan omzeilen.
    Support vragen zijn traag, en er zijn slechts enkele die de nederlandse situatie kennen.

    Een stichting met 1 bestuurder, statuten, anbi status, UBO register die over wil stappen van ING naar bung duurt maanden. En dat weigeren ze ook nog een keer.
    Schandalig

      @Aalse#280999 Thank you for reaching out and providing your feedback 🌈 Our guides are currently handing your business account registration and we will be back with an answer as soon as possible 🙏 Don't hesitate to reach out if you need additional support!

        8 months later

        Ik ben momenteel al sinds 7 april aan het wachten, dat terwijl er maximaal 6 dagen wachttijd is afgegeven. Herhaaldelijk in de chat gevraagd om een tussentijdse terugkoppeling, maar enige reactie blijft uit. Nu zojuist via een nieuwe chat aangevraagd een reactie te geven wordt er nu 11 dagen wachttijd teruggekoppeld. Is er iets aan de hand? Enige dat ik bereik via de sos-lijn is weer een nieuwe chat.

          @nduijvelshoff#292106 Stuur ze een DM op Twitter met de vraag of ze jouw Ticket even willen bekijken, dat werkt bij mij altijd :-)

            Hey @nduijvelshoff#292106 👋

            Thanks for reaching out to us about this! We know how important it is to receive a prompt response and we will always aim to provide you with the best solution possible in a timely manner 🙏 Recently, our support team has been a bit busier than usual, but I assure you they’re doing their best to assist you as quickly as possible!

            I can see that one of our guides has just reached out to you, and you are currently in touch with them. Rest assured, your issue will be promptly addressed 🙌

            Thank you so much once again for your patience and cooperation 🌈

              @purple-axolotl-dinosaur#292111 « recently » it’s been like this since minimum last June 💀

                @purple-axolotl-dinosaur#292111 yeah after I opened a sos request. 🤦‍♂️ Although he helpt me out with most of my questions I still have a badge counter showing “2” on my phones Home Screen and above my avatar in the app.

                  @nduijvelshoff#292113 Yeah I got a badge saying "8" since September. Don't question it, get used to it.. I guess.

                    @Partydoos#292114 they will not say it but customer support is not their priority. Just facts it’s a beta bot that your first interaction and then you need to wait 1/2 weeks for an answer.
                    I still don’t get why a company that handle your money thinks support is not a priority. I left curve for that reason.

                      Hey all 👋 Thank you for sharing your experience with us! Note that we're doing our best to answer each of your support inquiries as fast as possible, we know it's not ideal to wait for a response for that long 🙌 Note that if you have pending notifications showing in the app, our support guides can clear these for you manually 🙏

                        @alice-lime-puma#292137 I did asked to check it, he told me it was due to the support chat itself. Opened a new request now. Thanks.🙏

                          @nduijvelshoff#292106 Vind 11 dagen ook absurd en wekt irritatie. Als klant voel je je niet gehoord. Je leest het overal ook terug in reviews (en bij Kassa) 😥
                          Bunq heeft erg veel nieuwe klanten erbij gekregen afgelopen periode 🎉, geef het een jaar en de wachttijden zijn weer ‘normaal’. Mensen opleiden kost tijd.

                            Also, opened now ticket about bank transfer and again shows waiting time 6 days! That's insane waiting time for 9,99 EUR per month plan...

                              2 months later

                              Same here, 6 days waiting time.... paying 20 euros a month for an account with my wife.

                                In the end, I decided to close my bunq account a few days ago, since now Revolut IBAN now supports the Belastingdienst and Tikkie app. Also, my SEPA payments to the businesses getting executed much faster compare with ING and Bunq.

                                  Still no change, even after the promise of improvement after the debacle in The Netherlands. Still waiting for over a week now, with just a response from a chatbot that does not help me with my problem at all (which infuriates me even more). Please fix this issue. I don't mind waiting a day or two, maybe even three, but 8 days without even a human response explaining the situation behind the scenes and maybe giving an update for waiting times is just plain bad.

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