• Card Subscription Fee for metal card from wheel of fortune???

I won a metal card 🥳 many months ago and have been using it since then. It’s always been free for me.

But today I checked the upcoming bunq invoice for next month, and there is a €3.49 pm subscription fee for this metal card? How is that fair?

  1. I won this card from the wheel of fortune. It’s not like I asked for it myself.
  2. Why is this fee never communicated, but just appears on my next invoice quietly?

I love bunq but oh these ‘surprises’

    @xiaoming#284007 Easy Money includes three free cards. This Metal card is probably your fourth card? That's why there's a monthly fee. You won the card so you don't have to pay the €89, but there's still the montly fee of using more cards than your subscription includes.

      Hey there, @xiaoming#284006 👋
      Firstly, congratulations on winning the Metal Card from our Wheel of Fortune! 🥳

      Regarding the fee, we appreciate your feedback about the communication aspect. As @thijsoost#284008 explained, you can indeed have up to 3 active cards for free with the Easy Money/Easy Green plan. However, please note that any additional cards beyond the three included in your plan will incur a fee, which is the reason you're seeing the €3.49 subscription fee for the 4th card on your next invoice.

      More useful information can be found in our pricing sheet 📄

      We aim to provide transparency and clarity in all our communications, so your feedback is valuable to us 🙏

        ik draai dagelijks 2x op de hoop op die kaart... helaas na 1,5 jaar no luck

          @sotirios-Black-Moose#284013 I have almost the same problem. I ordered the Metal Card founder edition. When I ordered it, it was promised that it wouldn't count towards to 3 card limit. And it didn't. But starting this month, € 3,50 is added to my bill for the card.

            @thijsoost#284008 Bedankt for thinking along! I almost forgot that rule. However, as Peter also stated above, I have asked and was told that the award metal card wouldn’t count towards the 3 card limit. That’s probably why I wasn’t charged this fee in the past several months. So I will ask the support for this. But that 3 cards rule definitely rings a bell.

              @beekie#284015 When the wheel was first introduced it was easier to win. I have won some €1s, once 3x interest, a metal card, and 60+ trees. Nowadays all I can win is 3 more spins (then win nothing). I guess everyone’s started spinning and the chance of winning gets smaller.

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