• What country of residence is meant when changing address?

I moved from the Netherlands to France. Hence, I want to change my address to the new address in France. However, the app says "You must be in your country of residence to change your address. Enable location permissions or try again when you get back home."

Location permission is turned on, so I guess the issue is that I am in the wrong country. Can I only change my address to another country when I am in the OLD country of residence and not in my NEW country of residence? That would be quite inconvenient, as I won't be returning to the Netherlands anytime soon. And my employer needs an RIB from Bunq with my French address on it.

Any ideas? Or can someone from support help me?

    Hey Thijs 👋 Thank you for your question, hope you are settling in nicely in France 🇫🇷 While your address can be changed only from your declared country of residence (in your case, The Netherlands), you can always send us a proof of residence for your new address via the in-app support chat, This way, one of our guides will be able to change your address manually 🌈

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