Hey Joost! Thanks for reaching out! We have just picked up our support ticket and one of our guides will get in touch with you as soon as possible. At the same time, please note that it was not a SOS ticket - if you ever want to open an SOS ticket in the future, please follow these steps: https://together.bunq.com/d/44000 🙌

Dear Alexia,

I opened in Australia an SOS ticket on an simple money transfer from my Sub-Australian Bunq Bank Account in Australian Dollars, to an Company in Australia in Australian Dollars. It did not work, the Australian $ keep bouncing 6 times back to me.

Your support team keeps looping answers back to me ending most of the time with the statement that I "should try to pay differently". When I ask "how", your team does not give an answer.
I now start to get from all support team members support, and suggestions leading no where, and the money comes back to me, and you mention that I have to try to pay differently as you are sub contracting an iCloud service which can not handle the Australian payment.

I feel there should a need to phone Bunq! Next week I will travel to The Netherlands for New Year, and can even pass by some day's after in Amsterdam to transfer the money together with an person from Helpdesk at Bunq. I can pass by your office, we drink a coffee together in your canteen and you help me on my phone to get the Australian payment out together!

I do miss personal SOS support a lot in specific cases! Over 4 weeks I am working an an as you suggested SOS support; BUT WE GET NOWHERE! If I can cycle and pass by your office in Amsterdam and it can be done together like on a front desk office at an bank, it would help enormous to have face to face or phone, or personal contact sometimes.

Please think of improving your General service, and make in parallel to the AI Bot possible to give support to persons on the phone, or in a coffee corner at your office. Please....

My payment is time sensitive and over 4 weeks Bunq keeps looping the problem to an other level or sub-contractor or back to me that I should use an different way to transfer my Australian Dollars.
On top I get each Thursday interest paid by Bunq on my Australian Dollars which Bunq writes they will do and never have done so far.

Dear Thijs,

why does Bunq let me open an A$ account giving me the option to bank like a local and refuse my money transfer via their sub contracted Icloud companies?

I am happy with Bunq but not with the communication and problem solving issues. On top Bunq will pay me interest on these A$ which they mention but refuse to pay out.

Hey Paul! Thanks for reaching out! As far as I can see, our guides are already in contact with you via the support ticket 🙏 Please follow the suggestions provided by my colleagues in terms of your transfer. Regarding your interest mention, we currently offer Savings Accounts in EUR, USD, and GBP. Here are more details: https://together.bunq.com/d/57095 📚

@New-Ivory-Bunny-1030484719#287162 Hey Paul! You have an AUD Payday for your cashback transactions ☺️ We don't offer AUD Savings Accounts, so your AUD account is a bank account on which you can't receive interest in the first place. Hope that clarifies your concerns 🙏