• Transfer not received from my e-trade account

@New-Ivory-Mustang-3167197291#290380 Unfortunately, you cannot see what payments were rejected; there's no overview.

Bunq sub-accounts can receive transfers in the same currency as the sub-account. If you request EUR and it's transfered in EUR to a EUR sub-account, you can receive it.

    hello Thijs,
    i have contacted them again and there is one payment that has been sent in EUR on the 08-03. i havent received that one as well yet. is that normal after so many days? is it just a matter of waiting? can i check anywhere on the app what is the status of it and if there are any issues? thanks.

      @New-Ivory-Mustang-3167197291#290382 It depends on how the transfer was sent. It was probably sent as a SWIFT transfer, these take 3-5 business days to arrive. So a SWIFT transfer sent on March 8, should arrive before March 18. There's no way to see the status, because the payment hasn't reached the bunq systems yet.

        yes, it was a swift. so normally, since the transfer was in EUR, it should hit my account before the 18th, is that correct?

          @New-Ivory-Mustang-3167197291#290385 Hey Linda 👋

          Yes, that's correct. If the payment still hasn't arrived by then, please reach out to us again and we'll be happy to take another look at this 🚀

            7 days later

            hello Gia,
            the transfer has not arrived yet. i have contacted the bunq support because on the sending side, all went through correctly and it is now from the 08th of march that has been sent. i will be waiting to be recontacted by them to have news about it. anything else i can do in the meantime? it is an important amount of money and i really need to retrieve it asap. thank you.

              @New-Ivory-Mustang-3167197291#290702 Hey Linda 👋

              Thanks for coming back to this thread! I see that a Payment Investigation into your missing incoming payment has been opened by one of our guides 🙌 For now, you can just allow us a little patience while pursue the investigation into the payment and we'll update you as soon as there's any news to share 🚀

              In the meantime, thanks for your cooperation and we look forward to resolving this ASAP!

                21 days later

                hello Gia,
                since i really didnt get ay feedback for quite some time, and i really need to get that transfer, i have asked the sending bank to send a wire recall request so that the funds can be recuperated by them. it has been a month, i have given the wire info and ask for an update. we are talking about quite the sum. the sending institution asks me to inform you so that you can accept. can you please keep me posted about this and let me know when this is done from your side? it is really urgent right now. thanks.

                  Hi Linda - I have the same issue. I am waiting for a wire transfer since 25th of March . If you hear anything please keep me in the loop . I raised tickets everywhere and no answers.

                    hello Valentina,
                    i will keep on asking till i dont receive an answer about this. this is way too of a long time taking to treat something so important. i will keep you posted.

                      Hi All, exact same issue here… I transferred a substantial amount of money (in EUR as a currency) from E*trade to bunq on 20th of March and still nothing… I’ve opened multiple payment investigations and support tickets, even reached out to bunq on Twitter but haven’t heard anything back 😣

                        I have submitted 2 payment investigations, now. Will keep you posted

                          yes, E Trade for me too, and my other colleagues which have other banks have received the money. i got an answer that they are working on it, but nothing in detail. will keep you posted as well.

                            @Anca-Magenta-Leopard#291880 Hey there Valentina 👋 Thank you for getting in touch with us! I've checked your case and it seems that your payment investigation is still in progress, our agents are doing their best to process the missing payment as soon as possible 🙏For now, we kindly ask you for a bit of patience 🙌

                              @New-Ivory-Mustang-3167197291#291834 did you hear anything back?

                                hello Michel and Valentina,
                                i have finally received my money some days ago. it took really long. i advise you not only to post here in the bunq together, but also keep on sending emails and messages in the support center section ( other than opening the investigation form online, i mean). Good luck guys!!

                                  @New-Ivory-Mustang-3167197291#292059 Creating multiple support tickets via the in-app chat or e-mail only slows things down. You won't receive a response faster by sending multiple messages.

                                    Same issue here.. this is really annoying. Wire transfer from E*Trade on the 3rd of April and nothing received yet. Investigation with BUNQ started on the 11th of April. Heard nothing back after 7 business days even though it indicated to get back to me in 1-3 business days. No way to get in touch on the matter or ask for an update.

                                    Maybe someone here can help me out? I’m clueless.

                                      Used Support Centre and this is the result for those who are interested. 11 Days? I used to get frustrated over waiting on the phone for 20 mins. Now it’s 11 days. Wow.. seriously. Wow

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