Hey bunqers 🌈
As of April 19, 2024 an earlier received SEPA instant payment can get recalled by the recipient.
How do I know someone recalled a payment?
A push notification will be sent to you as a notification about the transaction. Furthermore, a new payment event will be visible in the app, indicating that the payment has been returned to the sender.
When can a payment be recalled?
A recall can be initiated in the case of:
- Duplicate Payments
- Technical Issues
- Fraudulent Payments
- Payments sent to a wrong IBAN
- Wrong amounts transferred by the recipient
- Requests by the recipient (can be recalled only if permission is given by us)
When can the recipient expect the recalled payment to arrive?
Once bunq gives the green light for your instant payment recall, the processing time can vary depending on the other bank involved. If it seems to be taking a bit longer than expected, it might be a good idea to get in touch with the customer service team of the other bank.
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