• 18-Day Delay on Transfer and Lack of Communication from bunq

Hi everyone,

I’m currently stuck in a frustrating situation with bunq and could really use your help. About ten days ago, I initiated a large transfer between my children’s accounts (both with bunq). For security reasons, bunq has put the transaction on hold for review.

Immediately after being contacted by bunq, I provided all the required information. I was assured that the review would be completed within 48 hours. Despite multiple follow-ups, I have not received any response, and the money has still not been released.

The lack of communication from bunq and the ongoing delay of the transfer are extremely frustrating. Has anyone here had similar experiences with bunq? What can I do to expedite the processing of my transaction?

Thanks in advance for any tips or support!

    @Jochen#294038 Unfortunately, a reply from support often takes longer than the given estimate. Sometimes a response takes up to 2 weeks

    As far as I know, there's nothing you can do but wait

      I believe there is nothing you can do but to wait before you get an reply from support.

      When I transfer money, I make sure I spread it across multiple days, if I do not need the money somewhere else urgently. I've not had an issue that way. It sucks, but it worked for me.

      I hope you get an reply as soon as possible.

        Ja, erg jammer mbt support. Staan daar vacatures voor open?

          6 days later

          Same for me, suddenly transfer within sub account takes one day… which is not that bad but at the era of direct transfer a bit strange… nothing to do with except moving to another bank for fast transfer

            It has now been 18 days without any reaction from bunq.
            I'm starting to get really worried.

              Jochen changed the title to 18-Day Delay on Transfer and Lack of Communication from bunq.

                dit blijft een pint van zorg bij bunq. dit zal niet snel veranderen ,

                  Hey @Jochen#294244 👋

                  Thank you so much for reaching out about this! I'm so sorry to hear that you've been waiting for a while for this transfer, and our apologies for any inconvenience this might've caused you! Our team has been a bit busier than usual recently, this is why it took a bit longer than expected. Please, know that you can reach out to our SOS support anytime if you have an urgent inquiry like this one, so we can get back to you within 10 minutes of you opening a SOS ticket 🙏

                  For reference, follow the steps here to use our SOS support option 🚀

                  But rest assured, I've checked your account just now and the payments in question and reached out to my senior team for further check, so we can see what the issue is and solve it immediately! And I see you have an open ticket about this, please expect one of our support guides to reach out to you from there with more details on this issue as well!

                  Thank you so much for your patience and cooperation! 🌈

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