Hey bunqers 🌈

Looking forward to trying out your new bunq Credit Card but have some questions about how it works? Check out a list of some frequently asked questions below:

Is the bunq Credit Card a credit card?

Yes, it's an official credit card, but of course, we made a card that works for you as it comes without the risk of falling into debt. This allows you to use it to the full extent and acceptability of a normal credit card, without the possibility of financial burden.

What’s the difference between the bunq Credit Card and the Debit Card (Mastercard)?

The bunq Credit Card will be the best card option for worldwide traveling. With it, you get the overall usability of a credit card without the risk that comes along with credit.

You can use it when traveling for hotel reservations, car rentals and all other payments that require a deposit. This means larger merchant acceptance and more convenience on your holiday. The main difference is that it'll be accepted by merchants who only accept credit cards.

Hotels and car rentals have had issues accepting our Debit Card (Mastercard) because they require a deposit and they'll only accept a credit card. This was then resolved with the Credit Card. More information on page 25 of this document.

How does the bunq Credit Card work with deposits?

If you want to use your bunq Credit Card for a deposit, such as for a rental car or hotel room, the merchant will accept your card just like they would a traditional credit card. Since no credit is used when making the payment, the entire retainer of the deposit will be deducted directly from your account at the time of purchase.

To pay the deposit, you'll need to have enough funds in your account. When the deposit is released, the money will return to your account. However, if you don't see the funds back in your account within 30 days after creating the deposit, it's a good idea to reach out to the merchant and try to resolve this issue with them. If they're not willing to cooperate, you can request a chargeback by following these steps:

Tap on 🏠 Home
Select the Bank Account you made the payment from
Select the payment you want a chargeback for
Tap on More
Tap on Request a Chargeback
Select the reason
Submit the requested information
Done 🎉

More details on the Chargeback requests can be found here.

Can I use Apple Pay/Google Pay with the bunq Credit Card?

Apple Pay and Google Pay are available with your Credit Card.

How can I top up the bunq Credit Card?

We offer multiple ways (free of charge) of topping up your card, our most recent is the Credit or Debit Card top up (with a small service fee) but you can discover the rest of them if you follow the link here.

Can I use the Credit Card for offline payments?

Yes, you can use the Credit Card for offline payments up to €250. You can find the FAQ for offline payments here

Does the BIN of the Credit Card match with the country I live in?

The Credit Card will be issued with a specific country BIN for all users who get their card delivered in Germany, France, Italy, Ireland, Belgium, Greece, Austria, Portugal and the Netherlands. For bunqers who live in another country, they'll get a card with a Dutch BIN.

Is my bunq Credit Card accepted in the Netherlands?

Keep in mind that credit cards aren’t accepted everywhere in the Netherlands, Belgium, and Luxembourg. Most stores don’t support credit card payments. However, you can still use your Debit Card (Mastercard) due to the recent changes made by Mastercard.

Does the bunq Credit Card look slightly different?

Yes, it does! We gave the best card to travel the world with a shiny, new look. With a reflective finish and slightly darker undertones, the chrome rainbow will be sure to get noticed on all your travels.

Will my Credit Card payments show on the export statement?

Absolutely! The paid amount will be deducted from your account immediately, therefore the statement will show the payment right away. The difference between this and a Debit Card (Mastercard) payment is that the date of settlement will be set to the first of the next month.

Example: If you make a Credit Card payment on the 14th of April, the settlement date will be set to the 1st of May. The export statement will show 2 dates - the date the payment is made and the
settlement date.

Do I get any benefits as a Credit Card holder?

Indeed you do!

a) Dutch Personal users who are Credit Card holders can connect their Credit Card to their Air Miles account.;
b) For every €5.00 a Dutch user spends abroad, they get 1 Air Mile added to their account if the card is linked;
c) You can connect the card yourself through the web interface of Air Miles to be eligible;
d) Air Miles can be spent in a lot of shops for discounts - for example: Albert Heijn and Shell.

How does paying for the bunq Credit Card work?

Credit card is one of the cards included on the Easy Bank Pro, Easy Bank Pro XL or Easy Bank plans.

What app features are included when purchasing only a bunq Credit Card?

When you pay for a bunq Credit Card you'll receive a Mastercard credit card, Zero FX, instant push notifications, ability to request/split a payment, ability to accept requests, card freezing and limit setting and the option to accept a director invite.

☝️ Keep in mind that you need to order and activate your Credit Card in order to fully use your bunq account. You can see how to order your Credit Card here, and how to activate your card here.

Are there any extra costs?

The costs for cash withdrawals and top-ups are invoiced on your billing day. You can see more here.

When you order a replacement for a lost or stolen card, there's a €9.99 fee to help us cover the production costs for your new card.

You can check out our full pricing overview here.

What if I’m an Easy Bank Pro or Easy Bank Pro XL user and I already have 3 cards? Will I need to pay for the bunq Credit Card?

It'll apply to the 3 cards (previously ordered) count included in your Personal and Business plans.

If you already have 3 cards as a Personal or Business member, you'll then need to pay a one-time fee of €9.99 for production costs (keep in mind that this 3 card count includes cards that have been previously canceled). Then when you activate the card, you'll be charged an extra €3.49 per month on top of the monthly fee. If you block or freeze one of the cards, so that you have only 3 active cards in total, then you'll not be charged the €3,49 monthly cost.

If you have less than 3 cards, then you can order the bunq Credit Card for no extra costs.

How do I order the bunq Credit Card?

The bunq Credit Card will be available to order in the Cards tab of the app, the same way as all previous cards.

What are the steps for replacing your current Mastercard for your bunq Credit Card?

As you can't replace your Mastercard directly through your app, the best is to order a new card. ☝️Remember that if you already have 3 active cards. Freeze first as much as necessary if you don't want to be charged for going over the limit of active cards on your plan. The replacing option on the bunq app won't offer you the swap to Mastercard.

Good to Know

You can see the balance of your card in the card’s overview page. Simply go to your Home tab > click on “Cards” > select the card you want > the balance will appear in the middle circle on the card’s tab
If you’ve ordered 3 physical cards in the past, 1 of which was replaced, you may be wrongly charged when ordering the Credit Card. In such cases, make sure to contact our support team and ask for a refund 🚀
When you make withdrawals you can get billed by bunq as per our Pricing sheet for this service. The fee will be applied to your monthly invoice.
You can use your Credit Card to make payments through Wise
When you order a card and need to add money to the Bank Account because of insufficient balance, the option for bank transfer won't appear because the payment won’t be instant and you can’t order the card right away. When you’ve already ordered the card, the option for bank
transfer will be back in the 'add money' list.
When a reservation is made, a payment event will be created saying 'card deposit’. The amount will appear in light orange to show you it's a reservation. The amount is taken from the account. The event will also tell you the day that the reservation was made.
- When the reservation is released (refunded), the event will say 'deposit refunded' and the amount will be crossed. The event will tell you the date that the reservation was made and the day of the refund.
- When the reservation will change into a partial refund, the event will say 'card payment' and will show the amount of the charged payment (this can be less than the reservation amount). The event will tell you the date of the reservation and the date that the payment was credited.
If you’re an Easy Bank Pro or Easy Bank Pro XL user, you can use Dual PIN for your Credit Card. You can learn more about how this works here.

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