Hey bunqers 🌈
You can order your new Metal Card for the fee of €89.99. This card uses 50% less plastic and lasts 50% longer than a traditional plastic card, while also providing you the best acceptance worldwide in shops and online
How can I order a Metal card?
Ordering a Metal Card is very simple, you’ll just have to click here or follow the steps below ⚡️:
- Go to Home and tap on + Add
- Select Add Card
- Choose Metal Card
- Follow the flow and you’re good to go 🎉
- Please keep in mind that you can only order a bunq Metal card if your account is fully active and has a positive balance.
- The free replacement doesn't apply to Metal Cards. Replacing Metal Cards comes with a €89.99 fee. Check our pricing sheet for more information.
Will the shipment of my Metal Card be tracked?
Yes! Your card will be sent via tracked delivery in a super green way and will be delivered in 2 weeks. 🍃 We’ve partnered with DHL to use the new Go Green service.
Is the Metal Card a debit or credit card?
The Metal Card is a true credit card. You can use it for all your spending needs, without the risk of falling into debt. Win-win!
Merchants will, therefore, recognize the Metal Card as a credit card, so you can continue to get the best acceptance worldwide and online. Easily add money directly to the card and you’re all set to spend. For more info, check this page.
Do I plant trees when I send outgoing payments (SEPA, iDEAL, SOFORT)?
If you're an Easy Green user, we'll be planting trees for every €100 you spend with your Metal Card. 🌳 That doesn't include standard outgoing payments made in the app.
Are there any benefits for getting a Metal Card?
For Easy Green users, payments made with your Metal Card are insured with the Purchase Protection system powered by Companjon🛡
You can find more information here.
Can I still use the card if I change my plan
Keep in mind that if you decide to downgrade your plan, you can still use the card no matter of the plan you're using after you've ordered the card.
When does my Metal Card expire?
Metal Cards expire 4 years after the date of order (example: If you've ordered the card on September 21, 2023, the card will be active until September 21, 2027)
Important Note: All Metal Cards ordered before September 21, 2023 expire 6 years after the date of order.
My card was swallowed by an ATM, what should I do?
When a Metal card is swallowed by an ATM, the ATM owner eventually sends it back to us. But in those cases, we've to destroy and dispose of the card, which means that you've to replace the card on your own costs.
An unrecognized transaction was done with my Metal Card, what should I do?
No need to worry - simply follow the steps explained here.
Due to security reasons, you'll be asked to permanently block the card from which the payment was made. In such a case, if you want to order a replacement for your Metal Card, you'll need to pay the replacement price of the card €89.99.
You can also contact and follow-up with the merchant from which the unrecognized payment was made to discuss further details on the payment and possible refund.
Want to learn more? Explore more bunq knowledge here. 🌈