Hey bunqers 🌈
Starting from January 15, 2024, we'll no longer be providing our Metal Credit Card as part of our offerings. However, if you’re currently a Metal Credit Card holder and require a replacement, please be aware that the availability of replacement cards is limited.
📌 Important Note:
- Please keep in mind that you can only order a bunq Metal Credit Card replacement if your account is fully active and has a positive balance.
- The free replacement doesn't apply to Metal Cards. Replacing Metal Credit Cards comes with a €89.99 fee. Check our pricing sheet for more information.
- The Metal Credit Card is a non-refundable one.
Will the shipment of my Metal Credit Card replacement be tracked?
Yes! Your card will be sent via tracked delivery in a super green way and will be delivered in 2 weeks. 🍃 We’ve partnered with DHL to use the new Go Green service.
Is the Metal Credit Card a real credit card?
The Metal Credit Card is a true credit card. You can use it for all your spending needs, without the risk of falling into debt.
Merchants will, therefore, recognize the Metal Credit Card as a credit card, so you can continue to get the best acceptance worldwide and online. Easily add money directly to the card and you’re all set to spend. For more info, check this page.
Do I plant trees when I send outgoing payments (SEPA, iDEAL, SOFORT)?
If you're an Easy Green user, we'll be planting trees for every €100 you spend with your Metal Card. 🌳 That doesn't include standard outgoing payments made in the app.
Are there any benefits for getting a Metal Credit Card?
For Easy Green users, payments made with your Metal Credit Card are insured with the Purchase Protection system powered by Companjon🛡
You can find more information here.
Can I still use the card if I change my plan
Keep in mind that if you decide to downgrade your plan to the Easy Money or the Easy Bank plan, you can still use the card you're using after you've ordered it.
When does my Metal Credit Card expire?
Metal Credit Card expire 4 years after the date of order (example: If you've ordered the card on September 21, 2023, the card will be active until September 21, 2027)
Important Note: All Metal Credit Card ordered before September 21, 2023 expire 6 years after the date of order.
After expiry you'll be able to replace it only if there's availability. If the Metal Credit Cards are already sold out, you'll be able to order a new Credit Card by following the steps mentioned here.
My card was swallowed by an ATM, what should I do?
When a Metal Credit Card is swallowed by an ATM, the ATM owner eventually sends it back to us. But in those cases, we've to destroy and dispose of the card, which means that you've to replace the card on your own costs.
An unrecognized transaction was done with my Metal Credit Card, what should I do?
No need to worry - simply follow the steps explained here.
Due to security reasons, you'll be asked to permanently block the card from which the payment was made. In such a case, if you want to order a replacement for your Metal Credit Card, you'll need to pay the replacement price of €89.99.
You can also contact and follow-up with the merchant from which the unrecognized payment was made to discuss further details on the payment and possible refund.
Want to learn more? Explore more bunq knowledge here. 🌈