• Exploring the amazing bunq V3? Let us know how we can make it even better!

Bitte nicht rückgängig machen !!! Tolle Arbeit 🌈

    @Eelco-Stof#171207 Ha, if that is the only bug in V3 …
    I don’t know where I should even start to describe that mess. There were four beta builds, but in each almost nothing has changed - and almost all reported bugs were still there. As a beta tester I don’t know why devoted so much time and effort to reporting of all those bugs and misbehavings and design flaws - if almost nothing was considered to be changed anyway.
    You just can not release such a version - especially as a bank.

    But ok, you seemed to know it better than the constructive feedback of many beta testers and postmarked them just as a loud, angry bunch.

      @Sven-Cyan-Dragon#171272 Het zou bunq sieren als ze nu een rollback doen, een mea culpa publiceren en terug naar de tekentafel gaan en het later nogmaals (maar dan zonder de huidige overduidelijke problemen) proberen, in plaats van te double downen. Gezien Bunq's trackrecord vrees ik het laatste.

        Sorry bunq, aber das Update ist furchtbar 😳
        -Online Karten weg
        -Ich kann nur die gesamten Kartendaten inkl. Ablaufdatum kopieren, aber nicht NUR die Kreditkartennummer. Das ist sehr unpraktisch
        -Total umständliche Menüführung
        -Bugs bugs bugs

        Oh man, ich hoffe ihr behebt die Probleme schnell 🙁🙁

          Ik heb geen duidelijk overzicht meer over pasen en hoe ik deze kan verwijderen. V2 veel beter please help/ update de bugs

            @RemcoM#171268 In accordance to our Community Guidelines, this is done prevent creating duplicate topics on the same subject. By doing so we can easily read all the feedback provided.

              @dniviE#171278 Ich zieh nicht mit der Menge !! Ich habe meine eigene Meinung und die ist, bunq hat es super gemacht und ICH bin zufrieden. Jeder spricht für sich !! Erwachsen sein = eigene Meinung !

                Dislike! The new overview of my accounts is a mess. Why removing the feature of putting a custom image into it? This is totally frustrating already after a few minutes. It’s not intuitive anymore. Sorry, but thanks, no thanks!!!

                  @RemcoM#171234 I'm still searching for together in V3 😵
                  Don't know what madness must drive a bank to release a new version, knowing there are unfixed flaws, which are deal-breakers. The broken virtual Card management does hurt some feelings. How am I expected to handle this?

                    @dmnk#171285 It,s under us + and then help each other, why, beats me

                      To guys at bunq:
                      In this thread we have +/- 100 complaints, but no reaction to any of them by bunq-officials.
                      But we have 2, now 3, positives, and for the first two, we have immediate "hi-5" by bunq-members.
                      That means of course you're reading the thread.
                      However the second worst thing for a company coming into troubled water is: to not communicate, to not react, to not respond.
                      The most worst thing is of course coming into troubled water in first place.

                      This thread is meanwhile 4 hours old and perhaps you're feeling like walls are tumbling down. Perhaps you're also simply ignoring the complaining ruckus. Well, for the lattter, the things would be even more worse than I want to imagine. For the first, let's assume that all of your guys are coding. But for what purpose? With what underlying plan? Somewhere above it is mentioned that you want to fix the bug with the invisible online-cards. On-the-fly? Seriously? What about all the other details? Do you already have done an analysis? Where are you? What do you want to do?

                      I know such situations. The worst thing you can do is to play dead or deaf. You have to react. Or your non-reaction is interpreted as your reaction - and that's never of any good. So, please - start.

                        What can you do to make V3 even better? Revert to V2 and work on the V3.

                        Either a lot of functionalities are missing or it’s so convenient that I don’t find them (where are my other 4 online cards, allowed direct debits, sorting settings etc).

                        The counters on the main page are useless (saved time? It takes more time with v3! Planted trees? Useless for non SuperGreen subscribers).

                        I regret updating. There are some good ideas in the app and I like the design but there’s too much marketing, missing features and a bigger learning curve than the old app.

                          Als je de update niet installeert blijft de app verder werken?

                            @Merijn-Lime-Bear#171259 My experience exactly!

                              De afgelopen maanden hebben jullie in V2 toffe updates gedaan. Wat is er gebeurt in V3? Er gaan zoveel fundamentele zaken fout. De informatie hiërarchie is o.a. totaal zoek. Voorbeeld: Mij -> 'Rekening X' -> Meer opties 'Rekening X' -> Geplande betaling 'Alle rekeningen'(?). Verder deel ik de meeste feedback die in voorgaande reacties is gegeven. Zelf als UX designer begrijp ik totaal niet hoe deze update gereleased is. Het lijkt me een goede zaak dat deze update wordt terug gedraaid en V3 flink verbeterd wordt voordat hij wordt gereleased. Ik betaal bunq een behoorlijk meer prijs vs. andere banken voor een goede UX. Deze is in V3 helaas verdwenen.

                                It‘s worse than I thought. Horrible UI, hidden features, unlogical layout. Hard to say for me as a big fan of bunq but this experience really destroys it for me. Maybe I have to leave :(

                                  Dark mode only sucks.
                                  No account personalisation photos sucks.
                                  Instagram feed in my bank app? Majorly sucks.
                                  The whole thing has disappointed me.

                                  When your entire bank is an app interface it’s not great that it changes so drastically so fast. It makes me nervous about where bunqs priorities are and their stability.

                                  Maybe an old traditional boring bank would be safer?

                                    I’m sorry but from an UX perspective this app is terrible. UX looks at what a user needs to see, what’s important and the actions a user needs to take.

                                    That being said. Remove the tree counter. Remove the time counter. Remove the savings counter. Remove the IG feed. Bring back what the app is about: banking.

                                      Couldn’t you just release bunq v2 as „bunq Legacy“ on the App Store. At least as long as there are missing features and bugs in v3. This way users can give you feedback and try the new version but have a working, fully featured app as a backup 🙏

                                        @Lauraine#170795 I have the same problem. Pleas fix this Bunq