3 months ago, we announced the release of 2 new subscriptions: Premium SuperGreen and Business SuperGreen.
In doing this we discontinued the bunq Free, More, Premium Limited & Joint subscriptions and upgraded these users to the full bunq Premium experience, for free for the first 3 months. This way you got to experience bunq at its greatest without any hassle.
This 3 months trial is ending in June and we hope you enjoyed your bunq Premium experience.
This topic covers:
- Why did I receive an email?
- Why are Free, More, Joint and Premium Limited discontinued?
- How can I cancel my new subscription?
- Is it possible to keep my previous subscription?
- Why didn’t I know my subscription was discontinued?
- How can I close my account?
Why did I receive an email?
If you received an email mentioning your trial is ending soon, this means you had a legacy subscription with us (Free, More, Joint or Premium Limited), is now being fully discontinued. Prior to fully discontinuing these subscriptions, you were upgraded to a free trial of Premium for 3 months, read all about it here
If you are a Business account holder, you might have received an email as well if you were using paid features such as Zapier, Auto-Export, Scan receipts and Auto VAT. These paid features are now all included in the Business SuperGreen subscription and you have been automatically upgraded. You can, of course, keep a Business subscription. Read more about it here
Why are Free, More, Joint and Premium Limited discontinued?
We came to a point where a hard choice was necessary. We had over 10 subscriptions models many of which were discontinued for years and they slowed down the development of the bunq app. This prevented us from introducing new features to improve the bunq experience. Therefore, three months ago, we decided to fully discontinue these old membership, to be able to continuously improve our product and give you the best banking experience to make your life easy.
These memberships were discontinued in April. We offered you 3 months of Premium for free, as a transition period, to let you explore the additional benefits Premium had to offer. You were recently notified by email the 3 months trial would be ending soon.
To check your billing date, go to Profile > ... > My membership > Upcoming Invoice
How can I cancel my subscription?
If you want to cancel your Premium subscription, you can switch to another subscription easily. Simply:
- Tap on the Profile tab
- Tap on the “...” in the top-right corner
- Choose Switch Subscription
- Choose the subscription of your choice
You can also see the steps here.
Is it possible to keep my previous subscription?
We discontinued the Free, More, Joint & Premium limited subscriptions. Therefore, it is not possible to keep them. For more information, check out this post to see which subscription fits your needs best!
Why didn’t I know my subscription was discontinued?
We sent an email to all our Free, More, Joint & Premium limited users in April 2020, informing you of the changes to our subscriptions, allowing you 3 additional months to try all the amazing bunq Premium features that make life easy.
How can I cancel my account?
Of course, we’d love for you to stay with us, but if you would like to close your account, this can be done in a matter of seconds. Simply follow the steps below:
- Go to the Profile tab
- Click on “...” in the top right corner of your screen
- Select My membership
- Tap on close account
- Confirm the listed steps and confirm close my account
You can also see the steps here.
Find additional FAQs about the Free, Joint, More & Premium limited subscriptions here