What ID documents are accepted for my identity verification?

Elise · Aug 1, 2018

Hey bunqers 🌈,

Let’s get the right, physical documents in hand to complete the identity verification in just 5 minutes! Please be reminded that photocopies or scans are not accepted.

For countries within EU 🇪🇺

An EU plastic Driver's license (our partner Incode does not accept paper driver's licenses)
ID cards. For our Italian users: only the plastic ID card is allowed*.
Residence permits: *Valid EU residence permit cards are accepted, but the document provided should be still valid and not expired. The endorsement sticker is not accepted.
Passports

Please note: For users in Bulgaria 🇧🇬, Denmark 🇩🇰, Greece 🇬🇷 , Ireland 🇮🇪, Romania 🇷🇴, and Slovakia 🇸🇰 ID cards aren't accepted. Please provide your passport or driver's license. We also don’t accept 🇮🇪 Irish Learner Permits or Passport Cards.

For non-EU countries

Only passports from the following countries are accepted: Argentina 🇦🇷, Australia 🇦🇺, Brazil 🇧🇷, Canada 🇨🇦, Chile 🇨🇱, China 🇨🇳, Colombia 🇨🇴, Curacao 🇨🇼, Ecuador 🇪🇨, Hong Kong 🇭🇰, Iceland 🇮🇸, India 🇮🇳, Indonesia 🇮🇩, Israel 🇮🇱, Japan 🇯🇵, Liechtenstein 🇱🇮, Malaysia 🇲🇾, Mexico 🇲🇽, Morocco 🇲🇦, New Zealand 🇳🇿, Norway 🇳🇴, Peru 🇵🇪, Singapore 🇸🇬, South Africa 🇿🇦, South Korea 🇰🇷, Switzerland 🇨🇭, Turkey 🇹🇷, Ukraine 🇺🇦, United Kingdom 🇬🇧 , United States 🇺🇸, Uruguay 🇺🇾, Venezuela 🇻🇪 and Vietnam 🇻🇳

Important note: We also accept Ukrainian ID card or passport during your verification as a user from Ukraine 🇺🇦 as per this article.
Important note: As of June 30, 2022, all new and existing Russian 🇷🇺 users will be asked to provide a residence permit in order to get verified. You'll receive an in-app announcement with further instructions on how to provide the required document. Keep in mind to provide both sides of the residence permit so that we can verify your account faster.
Important note: We only accept residence permits issued in one of these following countries : AT 🇦🇹, BE 🇧🇪, BG 🇧🇬, CY 🇨🇾, CZ 🇨🇿, DE 🇩🇪, DK 🇩🇰, EE 🇪🇪, ES 🇪🇸, FI 🇫🇮, FR 🇫🇷, GR 🇬🇷, HR 🇭🇷, HU 🇭🇺, IE 🇮🇪, IT 🇮🇹, LT 🇱🇹, LU 🇱🇺, LV 🇱🇻, MT 🇲🇹, NL 🇳🇱, PL 🇵🇱, PT 🇵🇹, RO 🇷🇴, SE 🇸🇪, SI 🇸🇮, SK 🇸🇰

If you're from a non-EU country that's not included in the previous list, you must have a European passport or residence permit ready for verification.

Sign up now and get your bunq account in less than 5 minutes! 🚀

What ID documents aren't accepted?

We don't accept the following documents:

VISA
Temporary ID cards
Diplomatic ID cards
Damaged ID cards

My proof of identity document was rejected, why?

There can be a few reasons a document isn’t accepted as your proof of identity, here are some common issues we encounter that leads us to reject the proof of identity:

Damaged or expired document - We can’t accept IDs that are expired, torn, or unreadable. Make sure your document is valid and in good condition.
Blurry or unclear photo - If the photo of your ID is blurry, too dark, or missing parts of the document, we can’t verify it. Make sure everything is visible, well-lit, and easy to read.
Info doesn’t match -The information on your ID must match the details you gave us. If anything is different, we won’t be able to accept it.
Scans or screenshots - We only accept a photo of the original physical document. Scans, photocopies, printouts, or photos of a screen are not accepted.
Poor selfie quality - Your selfie must clearly show your face. Make sure you're in a well-lit area and nothing is covering your face.
Wrong camera angle - Hold your phone at face level and follow the instructions on screen. If the angle is off, the image may not be usable.
Someone else in the frame - The verification must be done by you only. If someone else is helping or visible in the background, it can cause your verification to fail.
Missing back side of document - If you’re using an ID card, driver’s license, or residence permit, we need to see both the front and back sides.