• Bugs Reported
  • [REPORTED] Category change issue - wrong Insights calculation

I am having this problem as well. I found that it happens with all transactions, where I had to adjust the category after the transaction was registered. One transaction from last month was displayed correctly after the last update to version 20, yet all others were not.

    I have the same issue. It used to work, then only with a slight delay, then only after 24 h or so. Now it doesn’t work altogether. Hope this gets fixed soon as this is one of the core features that I use for my insights and budgeting as well.

      7 days later

      Hi there 🙌
      Good work 👍
      The bug 🐞looks like is fixed. On my nun App (🍏 iOS) I see all in place now after category changes.
      Also the Budget overview reflect the correct assignments. Both Insight and Budget work now ✅
      Have a great one 🌈
      GG

        8 days later

        La synchronisation avec Bankin n’est pas opérationnelle. Svp pourriez vous corriger cela ?
        J’ai enregistré un ticket au service Bankin.
        Car vraiment la partie statistiques et budget de bunq n’est pas usuel, fiable (beaucoup de bug), pas ou mal synchronisé entre les joints, et en plus moche ( aspect et couleur de la barre de progression) mais encore il manque le solde restant par catégorie de budget (il est noté seulement le solde restant de toutes les catégories et non par catégorie). Seul le montant budgétisés et le montant dépensé est présent actuellement.
        merci

          a year later

          @Gianguig#242737 hi, why do you assume this bug is fixed? Was there a report stating the bug fix? I experience still the same issue the reporter has described. Btw I’m also using the iOS app in version 22.3.0 (6th April 23).

            a month later

            Ik heb nog altijd hetzelfde probleem. ‘Er wordt aan gewerkt’ zo verzekert support me, maar dus al 2 jaar…..?

              6 days later

              Same problem here still

                a month later

                The same problem for me; I reported this, and they will work on it.
                The funny thing, it looks like it appears with a shared account.

                My girlfriend asked me to join the shared account; when she updates a transaction, it will also update in the insights. When I did it for the shared account, the transaction changed but not in the insights tab. Very weird, and I assume that it has something to do with the ''main'' owner of the account, e.q. the organiser of the shared history.

                Does this make sense to someone?

                  @DiegoT#279122 Hey Diego 👋 If you update a payment category, even if this is a payment made on a joint account, it should update in the insights too. If this is not the case, please be sure to contact our support team and we'll be able to look into this and help out 🙌

                    @alice-lime-puma#279155 I did report it a week ago. Hopefully, this can be fixed soon! They told me that they will work on it, maybe a fix for the Bunq 23 update :)?

                      @DiegoT#279156 Thanks for clarifying, Diego. I've checked and it seems that our developers are working on this case, but I cannot provide a timeframe for when it's going to be fixed at the moment 🙏We're aiming to be as swift as possible 🌈

                        15 days later

                        @alice-lime-puma#279157 is there an update? With the auto select the right account it is very hard… it select the wrong account constantly and I can’t change anything.

                        this was the main reason why I chooses Bunq. Considering a switch back to ABN in case this is not fixable soon

                          @DiegoT#279652 You can also disable the auto feature and switch to manual for now?

                            Hey 👋
                            Our developers are working tirelessly in order to prioritize and fix this as soon as possible 🚀 We appreciate your patience and understanding 🙏

                              It works now, when I change the payment category, it will change in the insights tab on my phone. Thanks Bunq 🚀

                                11 days later
                                a month later

                                Whoopsss, it seems like this issue is coming again :(
                                When I open up the insights tab, I see a payment under the general category, when I open up this payment and change the category, it will not change in the insights tab.

                                I see the payment category is updating but not in the insights tab...

                                  4 days later

                                  @DiegoT#283040 Hey Diego 👋 Thanks for flagging this! Could you please report this via the in-app support so our guides can forward this to our developers?

                                    24 days later

                                    Same here. It doesn't matter if I change the payments category from the sub-account or insights, there it still shows under the original category.