• Couples

  • Charge for additional sub-accounts


Additional monetary accounts are billed mounthly or once? How to quit this subscription ?

It’s so stupid to get a bill without to know for what.

    @New-Mango-Okapi-2681838764#257303 Hi! You're probably using the Easy Savings or Easy Bank account. You opened a second sub-account, that's why you were billed. As you can see on bunq.com/benefits those plans are limited to 1 sub-account. If you close your extra sub-accounts so that 1 remains, billing will stop. The Easy Money and Easy Green plans have 25 IBANs included. You can contact bunq support if you want to ask for a refund!

      This amount of money its billed mounthly ?

        @New-Mango-Okapi-2681838764#257307 Yes, it is monthly. If you want more than one sub-accounts, it's way cheaper to go for the Easy Money plan (€8,99/month).

          Pls help me to close the additional account, I don’t want use it i never want it.

            I already closed all the unnecessary accounts, but the billing address is stil negative even i never used it.
            i can have a phone support pls?

              Hi,

              I also stumbled across the same thing during my Easy Bank Trial. It really feels a bit like scam, as I am unable to find any reference for the additional 19 Euros for 25 additional IBANs in combination with Easy Bank. As per "Consumers / Business Pricing" PDF [1], I expect that "N/A" translates to "not possible to create more than one extra account". Yes, the row is describing "additional 25 IBANs" but where is the price for the "initial 25 IBANs" for Easy Bank accounts? Please let me know.

              I switched to Easy Money anyway, as I want to share several joint accounts. I initially thought only the "creator" of the joint account will be billed accordingly to the sub-account rules. Now the 19 Euros got refunded.

              Please, dear bunq team, this just does not feel right. Fix the PDF or create a hard-limit for sub-accounts on Easy Bank. At least issue a warning before charging 19 Euros per month!

              [1] https://assets.website-files.com/626045a016f5876d0cf83a9f/62cc001e612809251ae52a63_20220711_consumers_business_pricing_EN.pdf

                I have the same issue for 3months now. Cant fix it

                  @New-Taupe-Tiger-739806307#257339 Agreed, the „N/A“ thing should get fixed or just make it impossible to have additional accounts as Easy Bank member. After all, it never really makes sense to spend 20 Euro extra because you could just upgrade to Easy Money or Easy Green which both would be cheaper.

                  I can tell you that when you are on Easy Money/Easy Green and you create a 26th account there is also no warning. This would be great if it could be added, because not everyone is even reading the pricing list in detail.

                    @New-Vermilion-Hawk-1157238559#257340 Then please contact bunq support.

                      @Jakob-Y#257345 Inderdaad!

                        @New-Mango-Okapi-2681838764#257303 Switch to the 8,99€ plan right now it’ll change the price.

                          4 days later

                          @New-Vermilion-Hawk-1157238559#257340 It’s now fixed

                            @New-Mango-Okapi-2681838764#257303 Guten Tag ich bekomme mein Arbeits Lohn am 16.08.22 bitte wegen Rechnung gedulden bis 16.08 und immer 16 des Monats bekomme mein gehalt danke

                              @Joeri-Silver-Lynx#258648 Bitte unter konto auf lösen die brauche ich nicht danke

                                @New-Pink-Crocodile-2564451091#258668
                                Hi 🖐,
                                this is a community of users, no one has access to your data or account. You need to contact bunq support if they can do anything about your request... just to set expectations, I am not sure this can be done:
                                🌈 https://together.bunq.com/d/1038-how-can-i-contact-bunq

                                For the future, would be great if you have a question you create a new thread and NOT attach your question completely un related to another tread.
                                Regards
                                GG

                                  @New-Pink-Crocodile-2564451091#258670
                                  I am sorry.. what do you mean?
                                  If you need something specific please open a new thread with a meaningful title and explain what you want to ask the community.
                                  DO not add random questions or statements to just any tread.
                                  GG