Hey bunqers đ
You can use your bunq app to accept all types of in-person, contactless payments. From physical debit and credit cards to Apple and Google Pay and other digital wallets, no terminal or hardware is needed. Itâs easy, secure, and private.
How can I enable and request Tap to Pay?
To receive a payment through Tap and Pay, follow the steps mentioned below:
- Tap on đ” Request
- Choose the currency, sum, and Bank Account on which you want to receive the payment on
- Tap on âChoose Recipientâ
- Tap âEnable Tap to Payâ and go with the flow
- Give the phone to the one paying
- VoilĂ đ
Who can use this feature?
Tap to Pay is available for Business users using iOS in the Netherlands, France, Germany, and Italy, as well as Business users using Android in all the countries weâre operating in.
- You can see a detailed list of all eligible merchants (based on their SBI code) who can use the feature here
- Looking to find out where Tap to Pay is available with Apple? Click here to view the list of regions provided by Apple.
- Employees with Full Access to a Business account can also use the feature.
How fast will my money arrive?
The funds will be available in your Bank Account in about 7 days.
How can I share the receipt?
To do so, follow these simple steps:
- Go to đ Home
- Tap on the Bank Account youâve received the payment on
- Tap on the payment event
- Tap on Receipt
- Tap on the Share icon in the top right corner
- Share the receipt with your client
- Done â
Types of payment event statuses
There are three types of payment event statuses:
Payment pending
When a card payment is made, it initially goes through a successful authorization process. This means that the amount for the transaction is approved and reserved for the cardholder. In this scenario, the cardholder is the end client who is making a purchase from you.
However, even though the payment has been authorized, it is still in a pending state. This is because the funds have not yet been transferred to your Bank Account. It takes 7 days for the funds to be received successfully and appear in your Bank Account.
Payment received
After 7 days, the funds will be successfully received by you and visible in your Bank Account.
Refunded payment
You can always refund the desired amount to your client after the payment has been made and a refund was requested. The refund can be partial or full, depending on your agreement. Refunds are instant and when successful, a new refund event is created called âRefund successfulâ.
How can I refund a payment and review it?
- Go to đ Home
- Tap the Bank Account
- Press on a payment that you want to refund
- Press âRefund Paymentâ
- Choose amount and confirm
To enter the refund event afterwards and review it, follow the steps below:
- Go to đ Home
- Tap the Bank Account
- Tap on the payment event that needs to be refunded
- Tap on âYou Refundedâ
Which merchants arenât eligible for Tap to Pay?
The following merchant categories canât use the Tap to Pay:
- Home care
- Other paramedical practitioners (no physiotherapy and psychology) and alternative healers
- Social work for adults
- Sale and repair of passenger cars and light motor vehicles (no import of new cars)
- Counseling and welfare for disabled
- Social work for children
- Residential care for the elderly
- Practices of psychotherapists and psychologists
- Bars
- Specialist medical practices and outpatientsâ clinics (no dentistry or psychiatry)
- Tour operators
- Social assistance with residential and day care for children
- Travel agencies
- Residential and day care for mental retardation
- Welfare for elderly
- Residential nursing care
- Tourist information and reservation services
- Renting of passenger cars and light motor vehicles (no operational lease)
- Art galleries
You can see a detailed list of all eligible merchants (based on their SBI code) who can use the feature here.
Note: Employees with Full Access to a Business account can also use the feature.
Is there a fee?
Yes, the fee for receiving Tap to Pay payments is 1.5% of the amount received.
Related topics
Want to learn more? Explore more bunq knowledge here âš