• Bugs

  • [BUG] issues with budgeting and categories

[deleted] added the Bugs tag.

    Hey there! As my colleagues has mentioned in the support ticket, our team is actively working on fixing the bug. For the time being, we can only ask you to be patient until the fix is released 🙏

      6 days later

      Hey @Indigow1#287416 I understand the main feature for you not working properly can be frustrating. To ensure that a fix for a bug will be implemented correctly before it’s released, our developers will thoroughly test the scenario to confirm that everything is running smoothly. While the solution time may vary depending on the bug’s complexity, we treat each report with utmost care, as it's always been our priority to give you the best bunq banking experience possible 🙏

      After checking this for you I can see that you are in touch with our dedicated support team, and you can reply in the in-app chat providing additional information. Once a fix is released, we'll notify you via a notification in the bunq app right away 📲

      Thank you for your patience, it is much appreciated 🙏 Our team is working on resolving this for you ASAP!

        Hey @Indigow1#287443 Thank you for your fast replies and cooperation in this matter 🙏 Our team is already working on it!

        Please be assured that your experience is a top priority for us. We understand the impact this bug may have on your user experience, and we are taking all necessary steps to ensure a swift and effective resolution.

        Once again, thank you for your patience 🙌

          5 days later

          @Indigow1#287562 Hey there 👋 Note that our plans are non-refundable, however, we're doing our best to fix the bug you're facing, so you can enjoy all of our features again 🙌 We only ask you for a bit more patience!

            24 days later

            Hi there!
            Having the same issue with budgeting feature for almost two weeks. Still waiting to be fixed...
            Cheers

              @New-Bronze-Unicorn-3579830892#288590 Hey Adam!

              Thanks for letting us know! If you could, please reach out to support and let them know you're experiencing issues with this bug 🪲 That way, once it's fixed, you'll receive a notification in the app to let you know 🙌

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