• Bugs Reported

  • [REPORTED] Category change issue - wrong Insights calculation

@alice-lime-puma#279157 is there an update? With the auto select the right account it is very hard… it select the wrong account constantly and I can’t change anything.

this was the main reason why I chooses Bunq. Considering a switch back to ABN in case this is not fixable soon

    @DiegoT#279652 You can also disable the auto feature and switch to manual for now?

      Hey 👋
      Our developers are working tirelessly in order to prioritize and fix this as soon as possible 🚀 We appreciate your patience and understanding 🙏

        It works now, when I change the payment category, it will change in the insights tab on my phone. Thanks Bunq 🚀

          11 days later
          a month later

          Whoopsss, it seems like this issue is coming again :(
          When I open up the insights tab, I see a payment under the general category, when I open up this payment and change the category, it will not change in the insights tab.

          I see the payment category is updating but not in the insights tab...

            4 days later

            @DiegoT#283040 Hey Diego 👋 Thanks for flagging this! Could you please report this via the in-app support so our guides can forward this to our developers?

              24 days later

              Same here. It doesn't matter if I change the payments category from the sub-account or insights, there it still shows under the original category.

                Buongiorno, mi hanno limitato il conto da un mese e posso fare massimo un totale tra pagamenti carta e bonifici di 500 euro al giorno, ho aperto vari ticket ma senza successo, cosa posso fare?

                  @sotirios-Black-Moose#284284 Buongiorno, mi hanno limitato il conto da un mese e posso fare massimo un totale tra pagamenti carta e bonifici di 500 euro al giorno, ho aperto vari ticket ma senza successo, cosa posso fare?

                    @alice-lime-puma#283387 Buongiorno, mi hanno limitato il conto da un mese e posso fare massimo un totale tra pagamenti carta e bonifici di 500 euro al giorno, ho aperto vari ticket ma senza successo, cosa posso fare?

                      4 days later

                      WOW, I just reported this issue inside the app, I am absolutely Shocked to find out this issue hasn't been resolved for 3 YEARS... not feeling too optimistic about this very important feature 😶

                        Hey there, @Jonathan-Yellow-Penguin#284500 👋
                        Thanks for your patience and for reporting this issue through the app. We truly appreciate your feedback. Rest assured, our team is actively working on addressing this issue, and we'll keep you posted once there's an update. Your diligence in reporting this matter also through the app is much appreciated 🙏

                          This looks to have been resolved. It's working for me as of yesterday.

                            a month later

                            Same, several Category-related issues. I just reported another.

                              Can confirm that it's broken. again. Getting a bit annoying that this breaks every couple weeks

                                2 months later

                                Recently joined Bunq, mainly for the joint account + budgetting possibility but also here changes of categories are not reflected in the statistics. That's a bit annoying and dissapointing.

                                  @New-Red-Hare-3972179186#288113 Hey Joris 👋 Thanks for reaching out to voice you concerns! The last response here, prior to your own, is a few months old. We'd love to hear more specifically about what challenges you're facing with the Budgeting Tab or setting up a Joint Account. We'll be more than happy to assist you further in reporting and resolving any issues 🌈