With a subaccount in USD should this be no problem!
Look for a Multi-Currency-Account. When your cash is there, you have to convert it in € or the currency you need.

@Vicente-Red-Akita#268724 Hi 👋,
If you do not need to use the USD but just convert them directly to EUR, I think you should check using Wise, which is partnering with bunq.
It costs less than a SWIFT transfer and the exchange rates are very good.
Good luck 🍀
GG

USD local currency accounts at bunq also support incoming ACH transfers. This is quite cheap and convenient. Whatever you do, I would also recommend against using SWIFT payments.

I applied a bunq Easy Money (still in trial period) account intended to receive USD, from my ESPP broker account. I sold some stocks and WIRED to my USD account (GB...TCCL...) in USD on 1-sept, but till now I have not received it. I could not select BACS which would convert USD to GBP.
A colleague who sold some on the same day have received within 5 days by SEPA in EUR.
Is it possible to be checked what have happened on the bunq side (partner The Currency Cloud)? More details can be provided if it is needed.
I requested bunq support in App twice, but the requests were closed without any explanation.
Does anybody have the similar situations?

Hey there, @New-Red-Fox-2180651471#283642 👋
Thanks for letting us know about this. Please know that when you open a ticket, you'll initially see an automatic response from our bunq bot with proposed solutions, you can then click on 'No, I still need help' and you'll be redirected to one of our support guides that will get back to you shortly 🙌

When funds are sent to your Local Currency account, this is mostly a SWIFT payment. It takes time for these payments to arrive. SWIFT payments can take up to 5 days. There are also fees involved in receiving a SWIFT payment. You can learn more about this here 📚

Since more than 5 working days have passed, I'd advise you initiate a payment investigation in the app, so you can further check where your payment is stuck 😊

FYI, I have received the payment.
The 1st trial of payment was rejected by TCCL. From the broker account, I selected and provided: Wire transfer / UK bank account / sort code 041404 / my account number / (in memo) also the full IBAN code. In principle TCCL has sufficient information. However, SWIFT/BIC code & IBAN code was not provided in formal fields (in memo only).
The broker instructed us to: not to select "UK bank account" but "International bank account", then there are fields to input SWIFT/BIC code and IBAN code. Then it worked, and I received it after 4 days.
The broker charged $40 for wire transfer +$20 for the 2nd / re-wring, and BUNQ charged 15 EUR. Compared to ₃% currency conversion fee from USD to EUR normally charged by the broker, I have still saved several euros.

@New-Red-Fox-2180651471#285976 Hey there, J. Li 👋

It's correct that your account be domiciled in the UK, as all our foreign currency is held there. If the transfer is still failing, could you please reach out to support with this information + info on the sending account? We'd love to hear more about the situation and help you to resolve it 🙌

@emily-Blue-Wolverine#286027
I have just started an investigation. At the same time, I have also asked the broker to wire the money again - with the information as in the snapshot / the same information with the failed transaction.
As I mentioned, it is strange that the earlier payment was OK but this one was failed.
For this failed transaction, actually Bunq/CCL knew that the fund was intended for me but it was rejected, otherwise I would not get the failure notification (incl. the sending bank name & amount) in Bunq account. What was the reason of rejection? Do Bunq/CCL need more information and what kind of information? I hope I could got an answer to avoid this kind of problems in the future.

@New-Red-Fox-2180651471#286099 Hey J. Li 👋

I completely understand your desire to not have this happen again! Please reach out to support for more information on why the payment was rejected, as I'd not be able to share any details like that here. I hope all goes smoothly with this next transfer 🙌

Gia, Thank you very much.
I have just received a message from Bunq and the case is closed. See the reply below, which is not a help at all.
What can I do now? Maybe I could try again with a new case, adding a document with the questions and information I would like to know in the document.
Could you help me on this - what was the reason / how to avoid in the future / what was the difference between the succeeded transaction and the failed one - without share personal information?

@New-Red-Fox-2180651471#286114 Hey there 👋 Thank you for sharing the message you received here!
Note that Together is our platform where our users are invited to share their ideas and discuss their opinions/feedback with each other about our features and services. Since your inquiry relates to a unique payment issue that can be resolved by our guides, we ask you to reply to the support message you received. Our guides will be able to help you further via the encrypted in-app support 🙏

@alice-lime-puma#286152
Dear Gia, Alice, Thank you for your reply.
Please note: I have no chance to "reply to the support message you received" if the ticket is closed - I couldn't reply to the above useless answer via in-app support.

The second trial of wiring of the second transaction was failed again. I will try to open another investigation. This time I will write a long story to explain the history and what I want to investigate, as an document to be attached. I hope it can be solved this time, otherwise I would give up and close the bunq account.

Hey there! We have re-opened your support ticket and we'll encourage you to address your concerns over there, so our Support team can provide the necessary help 🙏

Update:
Bunq support provided me information "the payment in question was returned to the sender's bank due to security reasons by Currency Cloud". Now the reason suddenly becomes "security" problem.
I still do not know how to solve this problem:

• The sender bank have the banking information as provided as in my bunq account / as above screen shot, with the correct name / swift / iban.
• I do not know what was incorrect - as the sending bank informed us the transaction was failed due to "incorrect banking information".
• I do not know what was the security problem / how to clear the security problem / what action I have to do.
• The sending bank doesn't know the reason either.

I think there have to be a more efficient way to solve this problem.
I even prefer if one of bunq employees telling me "it is impossible", so I could just stop wasting time (the first trial of the 2nd transaction was > 2 months ago) and money (the sending bank charges each trial of wiring) on this matter.

Hey there @New-Red-Fox-2180651471#286442 👋

Thanks for getting in touch with us regarding the issue with your transaction. I understand it can be frustrating, and I’m here to help.

We recommend reaching out to the sending bank directly to address the issue. Since this involves external transactions, the bank would be able to investigate and resolve any potential concerns. If the problem persists even after contacting the bank, we suggest exploring alternative methods to receive the funds. Sometimes, trying a different approach can be a helpful solution.

We appreciate your patience and cooperation throughout this process 🙌

@vplamenov-Olive-Gemsbok#286463 Hi Marko! @New-Red-Fox-2180651471#286442 already said (s)he contacted the sending bank:

"The sending bank doesn't know the reason either."

@vplamenov-Olive-Gemsbok#286463
I have contacted the sending bank again, verified swift/iban codes, and asked to issue the payment the 3rd time (even it is highly possible being rejected again).
The sending bank has no detailed information of the failure/rejection: swift/iban are there / it was successful once previously, and nothing else they could do at the moment.
Who knows the reason of rejection? The person who clicked the rejection button / the bank which rejected the transaction.
I think this problem cannot be solved without communication between BUNQ and TCCL.
Alternative methods? Sure there is, a payment could be directly paid to a Dutch bank account in EURO. But the initial purpose of opening a bunq USD account was to have a (supposed to be) nice alternative that bunq bank provides.