• Merchant limit

@New-Crimson-Ferret-3509595314#288197 Hey there, Coen 👋 Thanks for reaching out! I've checked your account and I see that you've now successfully made the payment 🙌 Please let me know if you were able to deduce what prevented your previous attempts, as well as if you have any further questions 🌈

    5 days later

    @New-Crimson-Ferret-3509595314#288197 Hi when the transfer arrives yo the merchant?

      @New-Vermilion-Jaguar-3582180820#288427 Hey there, Andreea 👋 When you make a bank transfer from your bunq account to a bank in the SEPA Region, it usually takes 1 or 2 business days for the payment to arrive at the recipient's account. 🚀

      As soon as you send a payment from your bunq account, we process it immediately and send it to the receiving bank. However, it can take a couple of days for the payment to be processed into the receiving bank account. 🏦

      When you make a payment, an estimated arrival time is displayed within your payment confirmation screen. This can give you a good idea of when the payment should arrive.

      You can find the different payment transfer times here 👉 https://together.bunq.com/d/50020 📚

      I hope this information is helpful to you, if there is anything else you'd like to share with the community do not hesitate 🚀

        16 days later

        I am having the same problem as Coen. Last month's payment was successfully transferred to this merchant. Now it keeps getting declined. The limit is set above the amount of the payment and there is enough money. How to fix this?

          @New-Peach-Basilisk-1334412456#289085 Hey there, Wouter 👋

          Thanks for reaching out! I understand you're struggling to make a payment due to a merchant limit. I've checked on your account and I see that you have the merchant in question set to auto accept on your Business account, but that the amount you're trying to pay exceeds the limit set. Please raise the limit saved for the merchant in your settings! You can find out how, here 🙌 Also, as you only have the merchant saved to auto accept on your Business account, please make sure this is where you're trying to make the payment from, or add the merchant to the list of auto accepted merchants for your Personal account, too 🌈

            8 days later

            I have the same thing since today. Very weird. I never set a limit. This must be a bug in the app

              8 days later

              @Philip-Navy-Dragon#289503 I need to get a assistance in Columbia

                @New-Mustard-Steer-3178025311#289818 What can we help you with?

                  Hey @Bergtigereddy#289911 👋

                  Thank you for reaching out to us, how can I help you? 😊

                    16 days later

                    I had sent money to Malik Younus Awan, it has not reached him yet, I need information about it.

                      @New-White-Dolphin-3871908083#290647 Hey Omar 👋

                      Thanks for reaching out! This is a public platform - if you have questions about a specific transaction, please reach out to support and they'll be happy to assist you further 🌈

                        Vraagje, overboekingen vanuit je Bunq account (wallet) naar je eigen Coinbase account (wallet) gaat dat goed in de praktijk?

                          @New-Raspberry-Dolphin-2011070880#290697 Hey there, Johannes 👋 Thanks for reaching out!

                          I can't speak to how well this works in practice, but you can check out additional info on bunq's crypto policy, here 💸

                          Also, this thread is dedicated to merchant limits. You may want to find a thread on cryptocurrency, or start a new thread, to get better responses to your question!

                            12 days later

                            @New-Scarlet-Ape-1186470333#291211 Hey there, Sebastian. It's a pleasure to have you here in the community. If you have any questions or need some help, do not hesitate to reach out 🙌

                            I'm now going to hide your reply as it contains personal information. Thank you for understanding!

                              5 days later

                              Hey @New-Scarlet-Rhinoceros-1443149538#291578 😊 It's a pleasure to have you here in the community. If you have any questions or need some help, do not hesitate to reach out 🙌

                              Please, note that this is a public platform and if you want to connect one of our support guides you can follow this link or follow the steps below in the bunq app:

                              1. Go to Profile
                              2. Tap on 🟢 Support

                              You can also send an email to support@bunq.com. Your safety is our utmost priority, that's why we suggest contacting us via the app as the connection there is encrypted and therefore more secure 🔒

                                Please, I want to know why my transaction have not arrived.