• waiting for over a month for receiving my money.

Hello,

At 7/03/24 shares got payed out from morgan stanley to bunq. I do this every 6 months. every time i received this in 1 week.

Now it took over more than 3 weeks i started an investigation on 20/03/24.

Now it is 5/04/24 and i have heart nothing from bunq.
I cannot reach bunq with e-amail or phone so i try this here.

Can anyone from bunq contact me?

If i have not hear anything from bunq next week i wil contact my lawyer.
This was the last time i transver money from usa to bunq. i choose an another bank for this in the future.

But the problem stil exist for now. and i wan't help.!!!!

    @Patrick-Golden-Dolphin-4148354445#291484 Hey there, Patrick đź‘‹

    Thanks for reaching out! I understand you're missing in incoming transaction to your bunq account.

    I've checked and there's no pending incoming transactions on your account. There's also no Payment Investigations or tickets with support open. You can double check how to open a Payment Investigation, here, and how to reach out to support, here. I also suggest you get in touch with the sending bank to ensure that everything is well with the transaction on their side đź’¸

      4 days later

      Hey Patrick,

      Have you ever got your money back or taken legal action?

      I’m having the exact same situations and it’s becoming beyond frustrating… A wire transfer from Morgan Stanley was completed on 20/03/24 and I still haven’t received my money. Morgan Stanley confirmed that everything was cleared on their side ages ago and the issue is on bunq side, they even provided various types of payment tracking numbers to help the investigation.

      I submitted a payment investigation in bunq app over a week ago, was told I would hear back within 1-3 business days but obviously heard nothing.

      I then created an SOS support ticket and the agent told me they COULDN’T FIND the payment and advised me to create another payment investigation because they COULDN’T FIND the first investigation I submitted either. It’s a real mess. The agent allegedly created another investigation on my behalf but unsurprisingly I’ve still not had any news as to where my money is…

      It’s shocking how bad the service is and that when your money goes missing you can’t even speak to a human and can only send messages to an AI chat bot that provides no help but a bunch of rainbow emojis…

        That’s exactly the steps I followed… I would hope money doesn’t just vanish away but I’ve made similar transfer to other banks in the past and usually got the money within 1-2 days, it’s been 3 weeks now and I haven’t got the money nor any kind of logical response form bunq so I’m not so sure anymore… by the looks of it I’m not the only one affected.

          Helllo Patrick, Alicia,
          i am in the same exact situation. Morgan Stanley has sent me a wire on the 08th of March. nothing since. i have opened payment investigations with Bunq and now even asked MS to recall the wire so at least the money goes back to them. bunq just needs to accept that wire recall, but i am getting no timeframe, no real response. do you guys have any news?

            Hi Linda,
            No news here. I have filed a formal complaint but I doubt I will ever hear back based on the service and responsiveness so far…

              Habe eine Pfändung was muss ich machen
              bekomme keine antwort

                me pasó lo mismo ya he enviado correos electrónicos, abrí una investigación de pago, envié correo a soporte y sigo sin recibir respuesta

                  Hi Alice, I opened an SOS ticket over a week ago and was told I have to wait but they were not able to tell me how long I would have to wait…

                    @New-Lavender-Donkey-1325232760#291832 hat hier jemand einen Erfolg zu berichten? Ich befĂĽrchte das gleiche Problem zu haben. Werde mich ab Montag an die BaFin werden. Dann sind 2 Wochen rum. BaFin wird mir mein Geld nicht zurĂĽckholen aber diese Art zu Arbeiten muss entsprechend gemeldet werden.

                      Hey, I finally got my money the other day, after nearly a month of waiting…

                        @New-Lavender-Donkey-1325232760#291953 Great to read it’s been resolved, although a bit later then initially hoped for :)

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