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Frequently Asked Questions
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I have a failed payment due to 3DS2, now what?
Knowledge
Frequently Asked Questions
bunq
started
Jan 20, 2021
785
How to recognize fraud and stay safe?
SOS: Fraud
Knowledge
Frequently Asked Questions
bunq
started
Dec 9, 2020
124
Does bunq support instant payments?
Knowledge
Frequently Asked Questions
Features
bunq
started
Dec 9, 2020
511
What kind of Support does bunq provide?
Knowledge
Frequently Asked Questions
bunq
started
Dec 1, 2020
71
Why was I charged €18.99?
Other
Knowledge
Plans
Signup
Frequently Asked Questions
bunq
started
Oct 21, 2020
169
🇳🇱 Ik heb een nieuw telefoonnummer. Hoe reset ik mijn beveiligingscode?
Login issues
Knowledge
Frequently Asked Questions
Netherlands
bunq
started
Sep 22, 2020
85
What is an e-money account and how do I use it?
Knowledge
Signup
Bank Account
Frequently Asked Questions
bunq
started
Jun 16, 2020
2265
How can I request an invoice refund?
I need a refund
Knowledge
Frequently Asked Questions
bunq
started
Apr 7, 2020
729
How do I solve a failed card payment?
Issue with card payments
Knowledge
Cards
Payments
Frequently Asked Questions
bunq
started
Dec 31, 2019
3643
🇪🇸 ¿Cómo resuelvo un pago fallido con tarjeta?
Knowledge
Cards
Frequently Asked Questions
Spain
bunq
started
Dec 3, 2019
12
Is the bunq Metal Credit Card an official credit card?
Knowledge
Cards
Frequently Asked Questions
Metal card
bunq
started
Nov 29, 2019
151
Metal Credit Card: How does it work and how can I order?
Knowledge
Cards
Frequently Asked Questions
Metal card
bunq
started
Nov 29, 2019
310
I don't recognize this payment
Issue with card payments
Knowledge
Frequently Asked Questions
bunq
started
Nov 28, 2019
198
My card expired - what should I do?
Knowledge
Cards
Frequently Asked Questions
bunq
started
Aug 30, 2019
0
My bunq card hasn't arrived
SOS: Lost card
Knowledge
Cards
Frequently Asked Questions
Koen
started
Sep 8, 2017
22
How does bunq keep my card secure?
Knowledge
Cards
Frequently Asked Questions
Axel
started
Mar 2, 2017
44
How can I make a payment?
Knowledge
Frequently Asked Questions
Features
Marc 🇪🇸🇬🇧
started
Mar 27, 2017
32
Which bunq card best matches my lifestyle?
Knowledge
Cards
Frequently Asked Questions
Raul
started
May 10, 2019
546
Why do I have to provide business activity information?
Knowledge
Signup
Business account
Frequently Asked Questions
Elise
started
Mar 7, 2019
111
How can I change my daily card limit?
Knowledge
Cards
Frequently Asked Questions
Features
Limits
Steffany
started
Oct 8, 2018
576
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Frequently Asked Questions
I have a failed payment due to 3DS2, now what?
How to recognize fraud and stay safe?
Does bunq support instant payments?
What kind of Support does bunq provide?
Why was I charged €18.99?
🇳🇱 Ik heb een nieuw telefoonnummer. Hoe reset ik mijn beveiligingscode?
What is an e-money account and how do I use it?
How can I request an invoice refund?
How do I solve a failed card payment?
🇪🇸 ¿Cómo resuelvo un pago fallido con tarjeta?
Is the bunq Metal Credit Card an official credit card?
Metal Credit Card: How does it work and how can I order?
I don't recognize this payment
My card expired - what should I do?
My bunq card hasn't arrived
How does bunq keep my card secure?
How can I make a payment?
Which bunq card best matches my lifestyle?
Why do I have to provide business activity information?
How can I change my daily card limit?
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