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Frequently Asked Questions
I have a failed payment due to 3DS2, now what?
How to recognize fraud and stay safe?
Does bunq support instant payments?
What kind of Support does bunq provide?
Why was I charged €18.99?
🇳🇱 Ik heb een nieuw telefoonnummer. Hoe reset ik mijn beveiligingscode?
What is an e-money account and how do I use it?
How can I request an invoice refund?
How do I solve a failed card payment?
🇪🇸 ¿Cómo resuelvo un pago fallido con tarjeta?
Is the bunq Metal Credit Card an official credit card?
Metal Credit Card: How does it work and how can I order?
I don't recognize this payment
My card expired - what should I do?
My bunq card hasn't arrived
How does bunq keep my card secure?
How can I make a payment?
Which bunq card best matches my lifestyle?
Why do I have to provide business activity information?
How can I change my daily card limit?
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